MyVerizon Data Widget

[ninnin]

I wanted to know if anyone knows why my data got reset before my cycle is even over

this happen to me about 2 days ago but my cycle isn't even up until oct.2 ???

and i know it reset cause when you go to settings   data usage on phone it shows correct usage

any help would be useful

Thanks

[B33]

Might be a Fluke in the Widget you might try Removing it then Soft Resetting the Phone and then go back and Re-Add it give that a Try.

[ninnin]

don't think thats it because when i login on the web site it shows the same as the widget and i know 100% there both wrong

i would think that vzw would want to be 100% correct on there website and widget seeing as if i were on a data plan for say 2gb a month which im not im on unlimited i could contest the usage cause it show a hell of alot less then what i really used

put it this way data usage on phone says 1.17TB and vzw website and myverizon widget shows 118.136GB

[B33]

Yup.!  sounds like a bummer.. And having a Correct Data Count is Essential if your on a Non Unlimited or Shared Data Plan.. i'd want it to be Correct..

[Wildman]

Have you contacted CS to investigat the situation?  Also I would suggest you install "Onavo Count" from the Play Store because it has been the mose reliable for tracking data, I have used it and it has been on point for me.

[ninnin]

no i have'nt contacted CS I'd proly have to wait till monday 

and like i said i look at data useage in settings

that and my cycle ends oct. 2nd

but ty ill look at onavo count

[B33]

I Did Wildman and i got a little Confused on it but i might Try it again and i might need to have you throw me some Pointer on it.. I'm a little slow at some of these Tech apps but once i get the Hang.. I'm pretty much good to Go.!! b33

[vzw_customer_support]

I hear you ninnin,

I want you to have a reliable way to monitor your data usage. Please follow me and send me a direct message with your account number and full name and I'll be happy to look at your bill cycle data and review data usage for accuracy. Please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance with critical issues is to call 800-922-0204 from a different line to troubleshoot device or send us a message on twitter at @VZWSupport.

I look forward to your direct message to further assist you.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport