No WiFi after Jelly Bean Update

I've been checking through some of the other discussions, and I am honestly having trouble finding some help. I got the JB update this morning, and since then, I have been unable to connect to my wi fi. My phone finds my network with no problem, and lists strength as excellent. When I connect, the network strength seems to go haywire. It shows I'm connected then disconnected over and over. Then if turns wi fi off. Then the process starts up again without me doing anything. I have tried a factory reset several times. Does anyone have any suggestions? In layman's terms? Thank you!!!

Accepted answers

dndspokes

I would like to thank everyone who offered me help with this issue.

I went to the Verizon store today, and my phone picked up their wifi with no issues what so ever. They recommended I get a new router, which I have read that several people have had to do. My ISP is Time Warner Cable. I turned in the old router for a new router, and everything now works perfectly. The router I had was more than 3 years old.

I hope that others find that a new router is the solution as well.

All comments

unknown

Have you tried turning off the auto-connect feature. I don't know if that will help or not, but it might. I have 3 different WIFI signals at my house and I can connect to either of them with no problems. I see under "advanced" there is an option to "avoid poor connections" which on my phone is checked.

dndspokes

I did give that a try, as well as "forgetting" all the networks and trying to log in again. But I'll go through the steps again. I think this is going to take patience.

unknown

Also, try rebooting your router.

dndspokes

I've been rebooting the router as I've been going along. Right now I just feel like BOOT! lol

dndspokes

I would like to thank everyone who offered me help with this issue.

I hope that others find that a new router is the solution as well.

N7MOO

I, too, have an original Droid Razr that quit connecting to the household WiFi after last week's Jelly Bean update. Before I started digging through the various fora, I had already rebooted the modem/router, etc. The latest "fix" seems to be buy a new router. I'm sorry, but why should Verizon expect its customers to purchase a new DSL modem/router after a software update? My wife has a Droid M running Jelly Bean, and it functions flawlessly with our WiFi network at the house. This is a software glitch introduced by either Motorola or Verizon in the upgrade and should be addressed by them. Come on Verizon! Stop taking the easy way out and ADDRESS the problem.

Darovus

I currently have a wireless network in my home.

Before this update we had 5 computers, 1 wi-fi printer/scanner/fax, 1 TV and 3 phones all connected no problem.

Post update, everything works fine except for the two RAZRs. I have a problem with buying a new router because 5% of my devices no longer work. Some how I don't believe it is the router's fault.

3 of the computers are less than a year old, as are all three phones.

This is a Verizon/Motorola problem and needs to be addressed.

Ann154

Out of curiosity, how old is the router?

Did you try to forget the wifi connection on the phones having trouble and then add the connection again?

dndspokes

I totally agree with you. This is a Verizon/Motorola issue, and they need to do something about it. I was fortunate that I didn't have to buy a new router. But for people who end up having to do that, Verizon should get the bill.

dndspokes

My router was installed 3 years ago.

gbraach

Add two more phones to the list of customers who can no longer connect to their in home Wifi networks after installing the latest JB update.

webster1109

I'm so relieved that I am not alone with this problem! There is no way that it's our responsibility to pay for new routers to fix a faulty update. Any business with integrity would send another update to fix this problem. I hope that this issue gets enough attention so that either Motorola or Verizon actually do something for their customers.

unknown

I know this answer wont assist you, but not every device connects to even a new router. Many times it takes setting up the router properly to access your devices. No one said you had to buy a new router. What I always said was to first access the router and see if there is a free Firmware Update. Many times we never check for a new update since the router is functioning as it should.

The next issue is high speed internet modems. Cable and DSL companies access these units and push out updates which in some situations do more harm than good. You must also realize a cable or dsl modem can be turned in to the company and exchanged for a new updated model, at no cost to you.

So lets see modem is free, the router update to the firmware is free so you pay nothing.

Your cell company is not liable for your not connecting to either.

Go to the maker of the router and see if there is an update. Also as I wrote before try turning off the modem and the router and wait a few moments for it to cycle up.Turn the modem on first, then turn on the router. then turn on your phone and let it search for your home network, and then connect.

Stevensc1

Since this thread started has Verizon had an official word? I've been having same problem. Connects to any network except home. Using a 3 year old ActionTec router/modem combo. Have changed from WEP to WPA. Rebooted router. Forgotten and reconnected to networks. Running Android 4.1.2. I don't have the Router info handy.

gbraach

I have a Droid Razr phone and an ActionTec GT724-WG dsl/wireless router. Since the JB update, I can not connect to my wifi network. Yesterday I spoke with Motorola Tech Support. They had me wipe the cache partition of the phone. When that failed to improve the situation, they provided a phone number to Motorola Level 2 Support. According to the Level 2 support technician, Motorola engineers had made a conscious decision not to support my modem in the latest JB update. Nice to know I was intentionally thrown under the bus!

Stevensc1

gbraach, I use same model. Have you heard of a work around yet?

gbraach

No, I have not. Motorola's response was upgrade the firmware on my router. They didn't know but they "thought" that might help.

unknown

Buy a new router. They are almost free now.

Stevensc1

I think checking for firmware updates is reasonable. I'd much rather try correcting it from my end if at all possible. I'm not particularly interested in replacing a router that works fine with every other piece of equipment that uses it. I generally use my tablet more at home anyway and it's not a network tablet, just Wifi. When I'm at work is more when I use wifi on my RAZR. Sure is inconvenient, though. It would be a shame to see my data usage exceed just because of something the company did.

N7MOO

Granted my modem/router was no longer supported by the manufacturer, and Verizon sold the system up here to Frontier. However, we now find out in a later post that Motorola dropped some of the hardware support from this version of Jelly Bean although they did support the hardware with my wife's DROID Razr M version of Jelly Bean. Therefore, it was actually a problem caused by our latest update.

Frontier would have gladly swapped out my old DSL modem/router with a new unit, but I would have been subjected to a monthly lease fee.

That's hardly free.

I finally went down to Best Buy and purchased a new ADSL modem/router. Problem solved, and it also provided a solution to a connectivity issue I had with an older Toshiba laptop, Windows 8, and my modem/router. It looks like Microsoft decided to cut the same corners. Maybe they're finally dropping support for 811g ??

webster1109

This whole problem started with an update. It was nothing that any of the

customers did, or had any choice in. While, yes, the solution may be

fairly simply and cheap (but not always free) I still can't believe that

the company cares so little about helping out. I honestly don't believe

that any company could have gotten away with this unless they are a huge

monopoly, or at least have very little competition. Yes, I can fix this

problem myself, but why is it right that just because my phone updates, I

am no longer able to use the WiFi that has worked before, and that I am

already paying for. It's not the end of the world, except for the fact

that these companies can make these really inconvenient changes at the

expense of their customers, receive many complaints, and still not have to

do anything about it (or have any consequences). I really don't know who's

fault this update is (I'm guessing it's Motorola) but I think that this

issue really reflects its values. They just want to make money.

EMarioC

Spent a few hours this morning with both Verizon and Motorola. Verizon was able to give me an internal list of routers that Motorola sent to them indicating routers know to be an issue with JB and their products. My office router is on the list. I do have issues maintaining a connection to the router. The routers have the newest Firmware updates.

When speaking with Motorola they told me that do not have an official list and that I would need to replace the routers. I asked how will I know that new routers I purchase will work. There reply is they can't tell me if they will.

I asked Motorola since you are owned by Google can't you talk with them about this issues. They said they can't.

I informed both Verizon and Motorola that I am unable to make solid and consistent connections at Panera, McDonalds, and two colleges in my area. Motorola repeated the company line of replace your routers. They also asked if I checked with my ISP. I said this has nothing to do with the ISP.

Bottom line we are out of luck. Nothing anyone will do.

dsmall360

I have tried all the fixes suggested after calling Verizonwireless support and they put me through to Motorola also. I see I'm not the only one who can't help but wonder about this new "update" not allowing me to connect to WiFi (free) any longer....essentially forcing me to use additional data that I can be billed for ...how very convenient for Verizonwireless :smileysad: It makes no sense that I could connect to WiFi before the update (although I had to keep an eye on it as it liked to shut itself off) regardless of networks being available (again...how convenient for Verizonwireless) ... it does make one wonder....

unknown

If I was having connection problems I would try rebooting everything in the proper order and see if that helps. Then, I would see if there is a new firmware update for my router. I would also try clearing the cache on my phone and maybe even a factory reset, etc. Once I had exhausted all of those options, I would go to my local electronics store and purchase a new router. I would not be happy, but I would rather be connected and unhappy than not connected and unhappy. If it was me, I would use it as an excuse to upgrade to a gigabyte router. It certainly would be nice if Motorola or Google or Verizon or someone could solve the problem, but I would not be waiting around on them.

dsmall360

It's very weird, but I can connect to my very old router at home, but not newer routers at multiple locations. I obviously can't change the routers at locations I normally connect to; ie: work, friends home, library..where I don't own the routers

coop3hunting

Think its time to go back to AT&T. Good bye verizon

unknown

coop3hunting wrote:
Think its time to go back to AT&T. Good bye verizon

That will cost you much more than buying a newer router. Let alone calling your cable/dsl provider to swap out your high speed modem. Maybe a simple unplugging of the modem, router and cell phone may be the cure.

coop3hunting

Oh really, not with the offers ATT has sent me since I switched a year a half ago and my wife is still with them but she has never had a problem like iI have. This is the second time now on this jb update with the first one they replaced my phone and now there telling me i have to buy a new router, I don't think so.

Leinad1

Bottom line... Verizon Wireless out of courtesy, should at least provide unlimited data plans to all that are having this problem. I understand that times change, and those changes need to be addressed, but I did not get a warning that some routers/modems would not be supported, nor did I even ask for my phone to be updated, or have a choice on the matter. The way this has been handled, has been wrong. We pay a premium for a premium service, therefore it should be treated as such.

Leinad1

With my wi-fi not working on my phone I am left with using my wireless data, there are many times I am not able to use my computer (other family members using it etc...) And my phone is the ONLY device that will not connect. They could have easily avoided this, or at least, let us know those routers would not be supported with the upcoming update and why they won't be supported, and possible work arounds. Give us a heads up, give us a choice of when to do the update... I woke up, and noticed my phone had been updated, I didn't install it, I didn't ask for it, my phone worked great the way it was. Whenever a change causes this much negative feedback, someone dropped the ball. And I know for a fact, it was not the users... "You have to dump your router that is only a couple years old and buy a new one"... Seriously? Come on!

Don573

I have a similar problem but my phone connects fine to my home network and has difficulty connecting to Verizon's 4G network since the update. I'm paying for a data plan I can't use! My battery life is crap since the update. If I try to touch an icon on the screen, it scrolls. When I try to scroll, it locks on to an icon. I get more dropped calls than before and voicemails are sometimes delayed a day or more. Every time there is an update it takes weeks to get the phone back to a usable condition. Verizon denies that it is their problem and blames Motorola. Motorola blames Verizon. I'm looking into filing a case against Verizon in small claims court since they sold the phone and the service.

procam

"Cable and DSL companies access these units and push out updates which in some situations do more harm than good." Uh, I think you forgot one - it appears phone companies do it too...

procam

Here here! Their "solution" of buying a new router will hardly work for me when I can't connect at the airport, or at a hotel, or at a coffee shop....

unknown

procam wrote:
"Cable and DSL companies access these units and push out updates which in some situations do more harm than good." Uh, I think you forgot one - it appears phone companies do it too...

You are absolutely correct. Even with a brand new owned broadband modem Time Warner pushes out updates almost every night. My modem logs show this. But I have no problems with a Docis 3 modem when the previous one was a Docis 2 and behind the times. Oh and now its goibg to a 3.1 which of course makes my brand new modem behind again. It happens and I am a firm believer that technology is deliberately in colusion to make consumers to keep purchasing these products to make billions of dollars off our backs.

Additionally my new A/C router is already on its fourth firmware update so its a vicious cycle.

butchdon

i'm with N7MOO on this. My wi-fi works in my house and elsewhere, but I don't get 4G and it will not connect to the Verizion server to get the Tethered Hotspot function to work. So I should not have to by a new router since my Kindle, wireless smart TV, and other stuff works.

I bought the extended warranty service agreement when I got my Razr, so what are my options here?

butchdon

I went by the V store. They tried a new SIM card. Did not work. Nothing worked until they did the factory reset. Most of the purchased apps are gone as well as the free ones, even though they "saved" my stuff. I still have my contacts. My photos were save to my mem card.

Now I have to see if there is any recourse. This should NOT happen with a software update. I hope my apps are just hiding somewhere.

IHPro

I will join the long list of people who are having WIFI connection p[problems. I cannot connect to my home network since the JB upgrade. Never had a problem before . After spending over an hour with my Internet provided & cycling the router many times and another hour on the phone with Verizon, no resolution. They reset my phone and still no connection. Verizon's solution was to send me a new phone. Got it, still no luck connecting. Never once in the conversation with the Verizon rep (who was very nice) did he mention others were having similar problem. I can connect to other WIFI just fine and others in my household who do not have Verizon phones can connect fine to our network. We have the same Actiontec 724 router which was new in mid-2012. I wish I had never done the upgrade to the new JB system-there was nothing wrong with my phone before and this whole process has been nothing but a big time water for me.

unknown

I believe the actiontec routers was one of the listed unsupported devices.

Did you unplug the router and then let it cycle back up fully as I wrote above? If not try that. Please remember to turn your phone off as well after clearing the home network from your phone.

On start up go to wifi and let your phone find your home network. When found click connect and make sure to enter your security key.

If this fails I would access the routers settings and see if there is a firmware update then try again what I suggested.

If it is still nof functional borrow or buy a newer router and see if that works.

People are complaining about having to up date their routers, but amazingly when Microsoft puts out a new operating system and most of your devices no longer function there is not much of a ballyhoo but people purchase hundreds of dollars of new devices to have it work go figure.

Don573

You seem to have reading comprehension problems. IHPro clearly states that the router was reset many times. Why buy a new router when the next update will likely render that inoperative too? Does someone pay you to be their tool? I haven't had this phone a year and this is the second update that really screwed everything up.

When Microsoft puts out a new program, they don't force you to change to it. I'm still using XP on this laptop.

Jakeman1

The router listed is NOT supported by JB. Attached below is a list (not complete) of Routers that do work with JB.

JB Compatible Routers

Router Brand	Router Model	Notes
Netgear	WGR614
Netgear	N900 (WNDR4500)
Belkin	F5D7230-4 802.11g	2.4GHz g
Belkin	R5D7230-4	2.4GHz G router
Linksys	EA2700	N600 Dual-Band Wireless-N Router with Gigabit
Netgear	WGR614	54 MBps G router
Netgear	N600
Cisco Linksys	WRT120N
Cisco Linksys	E3000
Apple	Airport Extreme
Belkin	Surf f7d2301 v1
ActionTec	GT704-WR
Linksys	WRT54GS
Netgear	JWNR2000
Cisco	WRT160N
Cisco	WRV210
Ruckus	AP
Zuni	Connect
Apple	Airport
Cisco	WAP4410N
Linksys	WRT54GS v.2	Wireless-G Broadband Router
Belkin	N600
	NETGEAR N600
	Cicso LINKSYS BEFSR41
netgear	wnr1000 v3
netgear	wnr2000
netgear	wnr3500
netgear	wpn824 v2
dlink	dir-605l
dlink	dir-625
dlink	dir-615
dlink	dir-628
dlink	di-524
dlink	tm-g5240
linksys	wrt54g
linksys	e1500
linksys	e3000
wireless-n	router
asus	rt-n56u
linksys	WRT54GL
TRENDnet	TEW-731BR
US Robotics	5461 MAXg Router

Netgear	WGR614
BELKIN	F7D22301
DLink	DIR-615
Linksys	WRT54GS
Netgear	WNR2000
Cisco	WRT160N
Cisco	WRV210
Apple	Airport Extreme (2.4 GHz)
Cisco	WAP4410N
Ruckus	VF2825
Belkin	F7D4302
Dlink	DIR-826L
Amped	Wireless AP 300
Linksys	WRT600N
Medialink	MWN-WAPR150N
Buffalo	WHR-HP-G300N
Cisco	WAP4410N

unknown

Don573 wrote:
You seem to have reading comprehension problems. IHPro clearly states that the router was reset many times. Why buy a new router when the next update will likely render that inoperative too? Does someone pay you to be their tool? I haven't had this phone a year and this is the second update that really screwed everything up.
When Microsoft puts out a new program, they don't force you to change to it. I'm still using XP on this laptop.

Did you read Jakeman1 post below? I doubt it. is your router listed? No, its not.

Reading class starts on Monday if you need assistance.

The steps I gave you were accurate. If they don't work for you don't go after the messenger.

And Microsft does not force you to use their OS and that is true. Just go to the Microsoft newsgroups and see how many devices are rendered obsolete after a consumer installs it. Loads of problems so that is the price a person pays for that new OS.

The update may have been forced on you, but in certain conditions problems will arise.

Sorry I don't work for verizon, I and others try to assist others that have problems and you posted here so you have problems.

Being adverse to the advice isn't helping you any now is it?

Don573

I have found the solution to my problem. A friend lent me his spare I-Phone to try and it works great everywhere that my Android doesn't. He's on T-Mobile and will let me use the phone and his unlimited plan for $50/month.

buschris

it's funny that CyanogenMod 10 connects just fine to my wifi, but the stock JellyBean Blur-based Roms will not!

I am calling BS on Verizon and Moto! I am NOT buying a new router! The only thing I miss is my HDMI out connection but everything else is sweet!

cindyfin

DON'T BUY A NEW ROUTER. I spent the WHOLE day trying to sort this out. VZ really blew it this time. I am sick of these companies shoving things down our throats THAT WE DO NOT WANT!!!!

Be that as it may, I have an LG Spectrum 2, worked FINE before this POS update, then could no longer connect at home, with a BRAND NEW U-verse gateway. It's a 2wire, so don't let someone tell you it won't work, it does.

What I had to do was use the mac filter on my router, (enter mac address of the phone) then enter a new network in the phone, using a static IP address. You have to take out all of the existing addresses/dns stuff in it before it will let you save the new info. Once I did all of that, instantly connected. The phone will work on ANY unsecured network, so when you're out, most likely you will be able to connect. My router is secured wep-open, which I have for several reasons. (outdated computers mostly)

I HOPE this helps someone else, because it's EXTREMELY maddening, and VZ has lost me as a customer when my contract is up.

cindyfin

Ok, apparently I can connect to the network, but cannot get on the internet. Now I am even more livid. I am so done with VZ, and LG for that matter. I think I am just going to get another phone. With another carrier.

cindyfin

Ok, my final solution. I was staring at the status of my router, and even though I had changed the SSID and the password to get on my network, and had been using those settings which worked in the past, something didn't gel. The status said; ssid-byteme, the authentication was wep open, and the network key, which is different than my old password to get on the network- this is the original network key right off the router. Put that in instead of the custom password I had been using, and boom. Connected and on the internet. Hope people find this useful.

I am still getting that annoying popup that tells me; 'network unavailable' even though I can go right to the internet, and I AM connected, which is where my whole problem started. So over this.

unknown

You have me a little confused. First off when you buy your router the set up password is normally "Admin" for the log on and "Password" for the password. You then should have been prompted to change that routers password so others cannot access it.

Now lets get on to security. You can set up a network via selecting a SSID or keeping the name on the router. I change it. However you can opt to show your ssid or set it to not show. Just let it show.

You now have a few options as far as security. OPEN (Never do this) WEP (which is basic security but not as good as )

WPA/WPS/PSK 2 (this should be the one to choose its far better than WEP)

You then select your security type, the place a pass code in with letters, numbers, symbols. Uppercase and lowercase.

Now you need only take your devices cell phones,tablets,notebooks, wireless printers etc. After you locate the network name you made you click on connect, it will ask for your passcode. Enter it and each device should now be connected tio your network.

What you wrote is a mish mosh of things that you should not do.

snogoldi

All 3 of my android devices had this WiFi disconnection problem after the security update July 18. I fixed the Router WiFi disconnection problem myself by updating my Netgear WNR2000 firmware to the latest version. After hours on the phone with the providers Cox, Motorola & Verizon with no solutions. This should have been one of the standard solutions offered by them. All my android devices have been working fine since July 20

COvzcustomer

Same frustrating wifi issue here on my daughter's Razr M. She's had it for a month. It wasn't on Jellybean out of the box but was updated quickly after activation. Worked fine on all wifi connections including home, and a two week trip to Pacific Northwest that included hotels and homes. Not a problem connecting at any point on any wifi. Got her to her college and could not connect to their wifi. Same issue as others: Strong wifi signal detected, bars drop upon initially trying to connect and attempts to connect eventually times out. Tried all the solutions (settings, reboot, hard reset, forgetting remembered wifis, etc) . This is a location where it's not possible or feasible to "change out the routers" as others have recommended since it's a major institution and they probably have corporate routers in place at all areas of the campus. Is there a fix that can happen on the phone end or do we need to ask for a replacement? And is this a problem that is affecting a LOT of Razr users or just a few who are vocal about this problem. I ask because what are the odds that a replacement Razr M will have the exact same issue?

Hope someone can answer these questions!

Thanks!

dirkcis

My Verizon Droid X got a surprise forced update in September. Before the update, wifi worked like a dream. Now it is extremely slow or doesn't connect. Same degraded behavior for home network (a "supported" Cisco 3000 router) and elsewhere. What's the deal here? The cynic in me could say no skin off Verizon's nose since it forces me to use wireless data minutes at slower performance and they get me to upgrade to more data minutes or pay a penalty. The reasonable side of me says PLEASE, PLEASE fix this or let me go back to the prior software/firmware version. It was operating just fine. Your response and fix, please, Verizon?