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Not receiving SOME messages in group text conversation (Droid Razr Maxx HD)

I was involved in an extensive group text conversation today - 6 other people including myself, and over 50 messages. I received some of the messages fine, some were delayed a few hours but eventually received, and some still have not been downloaded, over 8 hours later. For the ones that I haven't received, I can see that they're there, with a "Download" button, but if I click that I get a "Couldn't download message" notice 10-30 seconds later.

It doesn't seem to depend on who sent the message - for each of the other 6 people involved in the conversation, I've successfully received at least one message from each of them, and there's at least one message from each of them I haven't been able to download.

It doesn't seem to depend on when the message was sent - the ones I've received are interspersed, chronologically, with the ones I haven't been able to download.

It doesn't seem to depend on whether I'm connected to WiFi - for most of the day while this was going on I was not connected to WiFi; later I connected to WiFi, which made no difference. Mobile data is on. I'm able to browse the web (with or without WiFi) and make phone calls.

It doesn't seem to matter which messaging app I use - I tried 5(!) different apps, with the same effect on each. Next SMS (formerly known as Handcent, which is my default app); the stock Droid messaging app; Textra; Chomp; and Verizon Messages+. (The only difference being that Textra and Chomp do not provide a "download" button for the unreceived messages.) For each, I tried setting the app to be the default messaging app, rebooting the phone, and allowing it time to download the missing messages on its own; no luck with any of them. All apps were the latest versions. I've now uninstalled all but the stock messaging app, with no change.

I'm on a Droid Razr Maxx HD running Android 4.4.2.

Help??? Not only is it bad to be missing these messages, it's frustrating to try to follow a conversation when you can't see half of the messages!!

Comments

Verizon_Support

I understand how it can be frustrating when you are not receiving all of your messages ccarroll500. We will work together to eliminate that frustration and get this issue resolved for you. Are you having trouble receiving any other messages or is it only the messages in this group? Are the other members of the group using iPhones? Are the messages that you were not able to download text messages or did they have attacments such as a picture, video, or document?
RashadM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ccarroll500

Thanks for your assistance. So far, it appears to be only messages in this group; I engaged in a much smaller group conversation (2 other people, 3 messages) a few days ago without problems.

At least one other person in the group is using an Android phone; I don't know what everyone else has.

The missing messages seem to be mostly text messages judging by the reported size (1-2 KB), one may be an image (30 KB). Also worth noting is that one of the successfully delivered messages included an image.

ccarroll500

Hello? Any word on this? It's happening again today!! Another group text conversation with the same set of 6 other people. Some texts come through OK, some texts come through but significantly delayed (around 2:00 I received one that was sent about 1:15 - that's just a short text MMS, no images or other attachments), and some texts fail with a "message not delivered" error. Those in the last group leave a "download" link which just gives the same error again if I try to download the undelivered message.

Plus, I **STILL** cannot download the messages sent two days ago which went undelivered.

ccarroll500

Message sent by someone else 1:50, received by me 2:36. 46 minutes.

ccarroll500

Message sent by someone else (not same person as previous message) 1:51, received by me 2:43. 52 minutes.

ccarroll500

Message sent by same person as in #5 1:52, received by me 2:50. 58 minutes.

ccarroll500

Correction, person who sent message in #6 is not the person who sent the message in #5 or #4.

ccarroll500

Message sent by someone else (not person who sent #4, 5, or 6) 1:53. Undeliverable error message received 2:47, 54 minutes. I had successfully received messages from this person earlier in the day.

ccarroll500

Will start identifying various senders by initial. Message sent by "S" (also sent message in #5) 1:53, received by me 2:58. 65 minutes. (All times EDT)

ccarroll500

Message sent by "R" 2:04 p.m.

Message sent by "K" (same person as #4) 2:16 p.m.

Message sent by "M" (same person as #6) 2:30 p.m.

Message sent by "J" 2:32 p.m.

Message sent by "K" 2:40 p.m.

Message sent by "S" (same person as #5) 2:47 p.m.

Message sent by "M" 2:54 p.m.

Message sent by "S" 3:02 p.m.

ALL of these 8 messages reported as not delivered, each giving a "download" link which only gives the same error when clicked. HELP!!!!!!!!!!

ccarroll500

So, if anyone at Verizon Wireless support is even still reading this, I happened to meet up in person with one of the other people involved in the conversation tonight, and it turns out his record of the conversation matches the messages I received, so it appears that I didn't miss any messages after all, which is a bit of a relief.

That still leaves the problem of why my phone is making it look like there are messages I haven't received, and am unable to download. And also the significant lag in many of the messages that are received.

Verizon_Support

Ccarroll, we want this frustration to end for you. Lets get into some troubleshooting to resolve this as soon as possible.

Are you messages full? Sometimes when our texting inbox gets too full it starts to reject messages.

Is your phone's software updated?

MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

Let’s keep working on this issue together, Ccarroll500. Have you noticed any other issues with your device such as with calls or the data service? What zip code are you located in? We would like to check to see if there are any known issues in your local area. Thanks in advance.

ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ccarroll500

As far as I know, my messages are not full — but how would I know if they were? Can you tell me how to find out if my messages are full?

My phone's software is up to date. Android v. 4.4.2. System version 183.46.15.XT926.Verizon.en.US. Messaging v. 4.4.2-15.

My zip code is 46038, but I work in 46225, which is where I was when some of these problems were taking place.

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