Not receiving SOME messages in group text conversation (Droid Razr Maxx HD)

[ccarroll500]

I was involved in an extensive group text conversation today - 6 other people including myself, and over 50 messages. I received some of the messages fine, some were delayed a few hours but eventually received, and some still have not been downloaded, over 8 hours later. For the ones that I haven't received, I can see that they're there, with a "Download" button, but if I click that I get a "Couldn't download message" notice 10-30 seconds later.

It doesn't seem to depend on who sent the message - for each of the other 6 people involved in the conversation, I've successfully received at least one message from each of them, and there's at least one message from each of them I haven't been able to download.

It doesn't seem to depend on when the message was sent - the ones I've received are interspersed, chronologically, with the ones I haven't been able to download.

It doesn't seem to depend on whether I'm connected to WiFi - for most of the day while this was going on I was not connected to WiFi; later I connected to WiFi, which made no difference. Mobile data is on. I'm able to browse the web (with or without WiFi) and make phone calls.

It doesn't seem to matter which messaging app I use - I tried 5(!) different apps, with the same effect on each. Next SMS (formerly known as Handcent, which is my default app); the stock Droid messaging app; Textra; Chomp; and Verizon Messages+. (The only difference being that Textra and Chomp do not provide a "download" button for the unreceived messages.) For each, I tried setting the app to be the default messaging app, rebooting the phone, and allowing it time to download the missing messages on its own; no luck with any of them. All apps were the latest versions. I've now uninstalled all but the stock messaging app, with no change.

I'm on a Droid Razr Maxx HD running Android 4.4.2.

Help??? Not only is it bad to be missing these messages, it's frustrating to try to follow a conversation when you can't see half of the messages!!

[vzw_customer_support]

I understand how it can be frustrating when you are not receiving all of your messages ccarroll500. We will work together to eliminate that frustration and get this issue resolved for you. Are you having trouble receiving any other messages or is it only the messages in this group? Are the other members of the group using iPhones? Are the messages that you were not able to download text messages or did they have attacments such as a picture, video, or document?
RashadM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[ccarroll500]

Thanks for your assistance. So far, it appears to be only messages in this group; I engaged in a much smaller group conversation (2 other people, 3 messages) a few days ago without problems.

At least one other person in the group is using an Android phone; I don't know what everyone else has.

The missing messages seem to be mostly text messages judging by the reported size (1-2 KB), one may be an image (30 KB). Also worth noting is that one of the successfully delivered messages included an image.

[ccarroll500]

Hello?  Any word on this? It's happening again today!! Another group text conversation with the same set of 6 other people. Some texts come through OK, some texts come through but significantly delayed (around 2:00 I received one that was sent about 1:15 - that's just a short text MMS, no images or other attachments), and some texts fail with a "message not delivered" error. Those in the last group leave a "download" link which just gives the same error again if I try to download the undelivered message.

Plus, I **STILL** cannot download the messages sent two days ago which went undelivered.

[ccarroll500]

Message sent by someone else 1:50, received by me 2:36. 46 minutes.

[vzw_customer_support]

Let’s keep working on this issue together, Ccarroll500. Have you noticed any other issues with your device such as with calls or the data service? What zip code are you located in? We would like to check to see if there are any known issues in your local area. Thanks in advance.

ChrisM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ccarroll500]

As far as I know, my messages are not full — but how would I know if they were? Can you tell me how to find out if my messages are full?

My phone's software is up to date. Android v. 4.4.2. System version 183.46.15.XT926.Verizon.en.US. Messaging v. 4.4.2-15.

My zip code is 46038, but I work in 46225, which is where I was when some of these problems were taking place.

[vzw_customer_support]

We appreciate the details about your messaging issues ccarroll500 . Thanks for checking software. I know its important to get this working. I don't show any reported issues in your area. ARe you using Verizon messages? Lets clear the app cache. Here is a link with the steps vz.to/1m34Vzi . Keep us posted

KinquanaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ccarroll500]

Thanks for your response. No, I'm not using Verizon messages - I use Next SMS (formerly known as Handcent) as my default messaging app, and also have the stock app, just called "Messaging," that came preinstalled on my Droid. I just now tried clearing the cache on both of these, but it made no difference - the phantom "download" messages still show up and still give an error when I click the "Download" button for them, in either app.

I had briefly installed Verizon messages while all this was going on, to see if it made a difference, but it showed the same thing as the other apps - I've since uninstalled it.

Now that I know I'm not actually missing any messages - the phantom "Download" notifications just made it look like I was - my main concern is the lag time in receiving messages. As far as I can tell, it only seems to happen in fast-moving group text conversations, where I might receive several messages within a few minutes. It doesn't seem to happen in slower-moving group conversations, or in one-on-one conversations. Unfortunately, that makes it hard to reproduce the issue.

[vzw_customer_support]

Hi there ccarroll500. We want to get to the bottom of this with you. It is great news that you are getting the messages, and that you aren't missing out on some of the information being sent. It is alarming of course that you are getting them on a delay. Have you noticed a pattern on location, perhaps? Does this seem to get better or worse indoors, or when connected to Wi-Fi?

LeoLL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ccarroll500]

Sorry to take so long in replying to you. I happened to be indoors and not on WiFi when these occurred; however, I haven't been outside, or on WiFi, for any comparable high-volume group text conversations so I can't say whether either of those are a factor.

[vzw_customer_support]

No worries. We are always here to help you whenever you reply. It would be a great idea to test the group text in this manner (on WiFi indoors and on data outdoors). This will help us better understand whether or not this is just isolated indoors. Let us know how that goes.

AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ccarroll500]

I will when and if the opportunity arises. I don't participate in very many group text conversations, so it may be some time before the opportunity arises to test this out.

[vzw_customer_support]

Ccarroll, we want this frustration to end for you. Lets get into some troubleshooting to resolve this as soon as possible.

Are you messages full? Sometimes when our texting inbox gets too full it starts to reject messages.

Is your phone's software updated?

MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[ccarroll500]

As far as I know, my messages are not full — but how would I know if they were? Can you tell me how to find out if my messages are full?

My phone's software is up to date. Android v. 4.4.2. System version 183.46.15.XT926.Verizon.en.US. Messaging v. 4.4.2-15.

My zip code is 46038, but I work in 46225, which is where I was when some of these problems were taking place.

[ccarroll500]

Message sent by someone else (not same person as previous message) 1:51, received by me 2:43. 52 minutes.

[ccarroll500]

Message sent by same person as in #5 1:52, received by me 2:50. 58 minutes.

[ccarroll500]

Correction, person who sent message in #6 is not the person who sent the message in #5 or #4.

[ccarroll500]

Message sent by someone else (not person who sent #4, 5, or 6) 1:53. Undeliverable error message received 2:47, 54 minutes. I had successfully received messages from this person earlier in the day.

[ccarroll500]

Will start identifying various senders by initial. Message sent by "S" (also sent message in #5) 1:53, received by me 2:58. 65 minutes. (All times EDT)

[ccarroll500]

Message sent by "R" 2:04 p.m.

Message sent by "K" (same person as #4) 2:16 p.m.

Message sent by "M" (same person as #6) 2:30 p.m.

Message sent by "J" 2:32 p.m.

Message sent by "K" 2:40 p.m.

Message sent by "S" (same person as #5) 2:47 p.m.

Message sent by "M" 2:54 p.m.

Message sent by "S" 3:02 p.m.

ALL of these 8 messages reported as not delivered, each giving a "download" link which only gives the same error when clicked. HELP!!!!!!!!!!