One unhappy customer

gwmac
Newbie

I have a 10 day old Razr M that has very poor signal reception.  This phone replaced a Motorola Edge that I used for about 3 years.  At home the Edge always had 3-4 bars and could make and receive calls that were clear and crisp.  The Razr cannot.  3 or 4g is irrelevant at home, I  have Wi-Fi and computers always available.  The only thing I want the Razr to do at home is make and receive calls.  I am a mile and a half from the tower.  I have tried power cycling, system updates, etc.  PRL is the same now as when I first bought the phone and I have no idea if the sim card is working in that regard.  I am close to the point of paying the termination fee and switching carriers just to make phone calls. 

Anyone have any suggestions about improving signal strength beyond another $250 for an extender?  Somehow seems backward to have to make an additional payment for the privilege of using Verizon's network.

Bill

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rcschnoor
Legend

If your Razr M is only 10 days old, you are STILL within the 14 day return period. You can return the phone and NOT have an ETF. You will have to pay a restocking fee, though.

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gwmac
Newbie

I have already been through the exchange process.  I started with a Maxx, they are equally poor at voice signal.

Bill

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