Phone on, but screen is still BLACK

[lawton]

Hi,

I have had nothing but problems since I bought the DROID MAXX. The latest and greatest is that the phone is on(green light flashing in the corner) but the screen won't come on. It has not been damaged nor wet and I am very frustrated. I even called myself from another phone and my phone rang just fine, but no screen lit up to connect to the call. When I get a work email, I hear the buzzbuzz alert but again can't see anything. I have held down the power button and that does nothing, tried up volume and power button with nothing, and both volumer buttons and the power button, which forces the phone off. I let it rest off for a few minutes and then power it back on. I can hear the startup sequence " buzz buzz Droooiiiiddd Buzz", but still no screen.

Any other ideas? or am I spending my afternoon at a verizon store?

[puinsaiwirelesscom]

Hold power button and both volume buttons for 10 seconds minimum, several times if have to. It worked for me

[B33]

It's Hold the Bottom VOLUME  Button and the  POWER  Button at the Same Time and it is Called a Soft Reset.. give that a Try Lawton if that doesn't get it.. I'd say you'l need a Replacement..

[vzw_customer_support]

Hello Lawton!

I hope by now you're able to use your phone!  If not please let us know as I want you to be up and running. Here are my recommendations:

Soft Reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50092


If the soft reset doesn't work then you would have to follow the "Alternate Method" for a Hard Reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625

Please keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

[lawton]

Nope they had to order me a "new"phone.

On Oct 2, 2012 6:29 PM, "Verizon Wireless Customer Support" <