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Post-ICS answer/ignore buttons switch sides

jfrazer2
Enthusiast - Level 2
‎07-21-2012 08:09 AM

I just discovered today that the call accept/ignore screens are totally different depending on whether the screen is locked when the call comes in. If the screen isn't locked, it looks like it used to, with "answer" on the left and "ignore" on the right. But if the screen is locked, first you have to hit the lock symbol, then you get different and smaller buttons, with "answer" on the right and "ignore" on the left.

Is there a way to fix this? I just want to hit answer on the left all the time, the way it worked before the "upgrade."

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jfrazer2
Enthusiast - Level 2
‎07-21-2012 08:11 AM

Also, I don't want to have to unlock the screen before answering. Is there a setting to change that?

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vzw_customer_support
Customer Service Rep
‎08-02-2012 12:15 PM

Hi, jfrazer2!

I want you ensure you have the best experience possible! I did confirm on the Razr that you can answer a call, when when the screen is locked. What type of lock are you using? Face, pattern, PIN, etc? Does this happen when the screen is asleep, or when the screen is lit but locked? Keep me posted so I can assist further.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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jfrazer2
Enthusiast - Level 2
In response to vzw_customer_support
‎08-02-2012 02:20 PM

I was using face unlock but now I use a PIN. I can answer but it's a two-step process. First I have to hit the center lock icon, then the green answer icon. It used to be a slider, which was just one step and much larger, so it was safer and easier when driving or walking.

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