My incoming and outgoing calls are being dropped or either the caller cannot hear me? What could be causing this problem?
Hi there Sincere!
Whether it's dropped calls or one way audio, those are definite issues that we want to address. After all, you're with the best network in wireless so let's right what's wrong.
The first thing we usually like to assess is your location. What's your zip code? Additionally, are the issues outdoors, indoors, or both? Coverage indoors may vary. With your device, the first thing we'd want you to do is power cycle your phone by simply restarting it. If that didn't help call quality, try pulling your SIM card http://vz.to/AwpDvc . That will resync your phone with our network. Please test and let us know how it works. We've got you covered!
EvanO_VZW
VZW Support
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