RAZR will not turn on, white light

[kaytes1234]

My RAZR was working fine last night. I woke up this morning, LATE, because the alarm on my phone did not go off. I pushed the side button to turn my phone on but nothing. I unplugged the charger and plugged it back in. A solid white indication light comes on and stays on. My phone will not turn on. I know we cannot take the battery out, so I tried the side-button method but still nothing.

Has anyone else experienced this? I do not want to have to go through Verizon/Asurian (sp?) and wait for a used and refurbished phone that has already had complications in the past.

It is, er... was, a great phone when it decided to work properly. The battery life was my main complaint until this 

Sincerely,

Sad & Frustrated!

[B33]

Are you Past your 14 day Return or have had it for a while ?

[laniek]

Yes, my Droid Razr Maxx phone will not come on as well.  It was on this morning but now it will not come on i thought it was downloading software.

[Ozarkwoods]

Mine did the same thing on the morning of the 28th.  Was working fine text messaging.  Would not come on I tried a soft boot.  Luckily my phone was only 8 days old.  Two days prior to that my phone was in my pocket got really hot, enough to blister the back clear plastic and the need to remove it from my pocket.  My new phone should be delivered where I am at today or Monday.

[seajayd]

Re: RAZR will not turn on, white light

My Razr just went off too..I was talking on the phone and it worked fine till I got off the phone and now it wont turn on nothing and it too was working just fine this morning and I know it was fully charged.

[laniek]

Press and hold the power and volume button for 10 seconds.  It will reboot the phone.

[hd28570]

i tried it but nothing happened

[eddiea]

Press and hold the power and volume DOWN button at the same time for 10+ seconds and it will reboot the phone.

[B33]

@laniek  @eddiea -->> Are We talking about the Same thing!    Looks like we are...  Have a Happy Memorial Day b33

Press and hold power button+volume down key until the device powers off then release.

[eddiea]

Haha yes indeed B33.  If you noticed my CAPS in my post, I just wanted to clarify that is it the DOWN button (which was missing from laniek's post).  Enjoy the long holiday weekend!

[B33]

We'll Doo! b33

[macinmt]

worked for me....hold on/off and sound down at same time for 10 seconds....I had been using a sprint htc charger ....switched to the droid charger and working fine now............thanks for the info from here!

[B33]

Yea the Charger that comes with is the Best to Use.. Or at the Least a Good substitute would be a Motorola O.E.M Travel Charger..

[moments]

I'm having the same exact problem. Battery ran down super quick last night and then out of the blue the phone died tonight.

I just rebooted....we shall see what happens

[B33]

Are you letting the phone Run down till the Red Led light Flashes an then with the Phone Turned off Charging it For 2 to 3 Hours if you have the Razr an 4 to 6 Hours if you have the Razr Maxx it needs to Charged this Long if you have the Maxx Because of it's Big Battery..

[kaytes1234]

Thank you for all of the help- I know this is a little late, but I have been using the power & volume down button for quite a while. My phone, although on the charger, stopped charging during the night for some reason. I used a different charger to charge it up and it worked fine again. However, some  times when I am using Pandora on my phone, it will shut itself off and restart. No big deal as it restarts itself! lol

[NuDroidUsrr]

kaytes1234 wrote:

Thank you for all of the help- I know this is a little late, but I have been using the power & volume down button for quite a while. My phone, although on the charger, stopped charging during the night for some reason. I used a different charger to charge it up and it worked fine again. However, some  times when I am using Pandora on my phone, it will shut itself off and restart. No big deal as it restarts itself! lol

   I will run my phones down to the point that it shuts off, then I will charge it up while the phone is off. I do this about once every 4-6 weeks, and it seems to help the battery life. I did this while I had my Fascinate, and I have continued to do this with my MAXX.

[catsjc]

OK, I am too getting the white light, but I have done the soft reboot, and taken it to the store. But my phone continues to reboot on its own, over and over. Why did it just randomly start doing this?

[smashogre]

catsjc have you tried a factory data reset? Painful I know but better than suffering through those reboots..

[NuDroidUsrr]

catsjc wrote:

OK, I am too getting the white light, but I have done the soft reboot, and taken it to the store. But my phone continues to reboot on its own, over and over. Why did it just randomly start doing this?

  What apps have you installed lately? You could try starting the phone in SAFE MODE to see.

[ITGuy61172]

I had this phone for 1 month....1 month..phone just turns off....now can't boot up, I called verizon, they said they would call back....never did....used the charger that came with it....got it to turn on but guess what....it turned off again....did research and tried various reboot methods....finally took it to the store to get a replacement shipped....everything else was great with the phone but this is a MAJOR, MAJOR issue....when I get the replacement I will post....but very disappointed....in my business I cannot have a phone that just turns off...not a good sign