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Random buttons being pressed

When I unlock my phone and attempt to send a text or make a phone call, the phone will not let me finish the text before it sends it or the phone will call someone I did not want to call. I have reset the phone and still doing the same thing.

Please help!

Droid RZR

Comments

Verizon_Support

Wow scott427! That isn't something very common for the RAZR to do. Did this start after any particular application was installed or after a software update by chance? Sometimes it's as simple as an application causing the phone to act quirky and an easy uninstall http://bit.ly/yRC2gJ of the app is the fix. You mentioned a reset though, was that a Master Reset http://bit.ly/tQ0nkT and did you re-sign into your same Google account and redownload your applications?

Also, when it's doing this, is it plugged into a charger at the time? Trying to use the phone while it's plugged into a charger can occasionally cause the screen to be oversensitive.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

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