Razr Droid wont sync contacts with ActivSync Exchange server 2003

I have a Razr Droid phone email account set up as Corporate Sync using Outlook 2010 and Exchange Server 2003. Outlook emails sync fine as well as outlook calendar. However contacts will NOT sync. Verizon tech provided workaround - export csv contact file to @gmail.com and bring in Razr thorugh google contacts. However, after 45 minutes of troubleshoot....NOTHING! Motorola needs to address contact sync issue with MR1 update.

Any ideas??????

Accepted answers

SteelerFan

You shouldn't need it but you can try it. There is a 30 day trial on it. In the settings there is an option for Exchange 2003,2007 and Active Sync. Try Active Sync first then Exchange 2003 if that doesn't work. I am guessing it is an issue with the server itself. Also make sure secure connection is enabled in corporate sync.

All comments

curtterp

Need to check the permissions on Exchange to make sure you are allowed to sync Contacts.

SteelersFan

If you're receiving email you're doing better than I. My Razr won't connect at all with our Exchange Server. If I can't get work email, calendar, and contacts, I can't have Android 2.2.3. It's not optional for me to get work data. I installed a third party app recommended by others online called Touchdown and it won't work either. There's a ton of people out there this has happended to since they upgraded from 2.2.2. Wish I'd known this before I bought this phone yesterday. Still working on a solution; not giving up yet.

SteelerFan

I have a Razr and corprorate email on Exchange 2007 and 2010 work fine. I am using Touchdown on 2007 with no issues.

oubesto

I will look into settings on my exchange server tomorrow but if "contacts sync" was not already authorized, why does by remote laptop outlook able to sync contacts? Is it different? I do know my server is set for mobile athorization etc (POP3, IMAP4). But I will verify just to make sure if there is an additional setting somewhere.

SteelersFan

Thanks all! I installed Touchdown and will spend more time trying to get that to work.

oubesto

Exchange Server 2003 is set properly to authorize. Still cannot sync contacts, but emails / calendar sync works perefectly. Any other suggestions????

SteelerFan

If you go to accounts, general setting and make sure contacts are checked. I have all contacts and tasks, calendar and email. You might uncheck contacts and recheck it.

oubesto

Sorry, tried that as well, but no luck. VZW tech believes Motorola might be aware of issue and might address in first update MR-1 due early Dec. I have tried everything, have read every google search etc but nothing has worked! But if you have any other ideas, keep em coming!

AntiguaGuy

Do I then need to use Touchdown? I didn't have to with my old Motorola Droid.

SteelerFan

AntiguaGuy

Thanks, SteelerFan.

I followed your advice and installed TouchDown. It grabbed all of my Exchange contacts, photos and all, and loaded them into my RAZR. I guess that it's certainly worth $20 extra for this app, if that's the only way I can get my Exchange contacts on this phone. But I didn't expect to have to purchase and install additional software to get my Exchange contacts on this phone, since this worked natively on my previous Verizon Motorola Droid.

AntiguaGuy

SteelerFan

Glad it worked, I agree you shouldn't have to pay an extra $20 to do that. I am thinking is is a bug with the OS and Exchange 2003 with Active Sync. I am sure they will fix it. I would guess the difference was choosing Exchange 2003 over Active sync assuming you did that.

I prefer Touchdown to the native app anyway but I do use both Touchdown for my personal Exchange server and Corporate sync for work. It is a win win. Now you can enjoy the phone. :smileyhappy: