Razr Droid wont sync contacts with ActivSync Exchange server 2003

[oubesto]

I have a Razr Droid phone email account set up as Corporate Sync using Outlook 2010 and Exchange Server 2003. Outlook emails sync fine as well as outlook calendar. However contacts will NOT sync. Verizon tech provided workaround - export csv contact  file to @gmail.com and bring in Razr thorugh google contacts. However, after 45 minutes of troubleshoot....NOTHING! Motorola needs to address contact sync issue with MR1 update.

Any ideas??????

[curtterp]

Need to check the permissions on Exchange to make sure you are allowed to sync Contacts.

[oubesto]

I will look into settings on my exchange server tomorrow but if "contacts sync" was not already authorized, why does by remote laptop outlook able to sync contacts? Is it different? I do know my server is set for mobile athorization etc (POP3, IMAP4). But I will verify just to make sure if there is an additional setting somewhere.

[oubesto]

Exchange Server 2003 is set properly to authorize. Still cannot sync contacts, but emails / calendar sync works perefectly. Any other suggestions????

[SteelerFan]

If you go to accounts, general setting and make sure contacts are checked. I have all contacts and tasks, calendar and email. You might uncheck contacts and recheck it.

[oubesto]

Sorry, tried that as well, but no luck. VZW tech believes Motorola might be aware of issue and might address in first update MR-1 due early Dec. I have tried everything, have read every google search etc but nothing has worked! But if you have any other ideas, keep em coming!

[SteelerFan]

It sounds like Active sync and Exchange 2003. In Touchdown look under account there is a drop down box you can change it to Exchange 2003 and see if that helps. Is the Exchange 2003 patched to current?

[AntiguaGuy]

I just replaced my first-generation Motorola Droid (slider) with a RAZR, both on Verizon.  The old phone synced my contacts, calendar, and email continuously in the background from my Microsoft Exchange Server at work.  The RAZR is syncing the email and calendar okay, but it doesn't get my contacts.

I've been reading discussions about this on various forums, and it sounds like people are saying that the only way to sync the RAZR to your Exchange Server contacts is to do an elaborate export/import procedure using a CSV file.  But then I would have to repeat the procedure manually every time I added or changed a contact on my Outlook account at work, right?  If so, that would really suck.

And I'm assuming that if I use CSV files to export/import the contacts, I lose the photos of the contacts, right?  That also sucks.

Is there another Verizon 4G smartphone that automatically syncs with my Exchange Server contacts?

Thanks.

[SteelersFan]

If you're receiving email you're doing better than I.  My Razr won't connect at all with our Exchange Server.  If I can't get work email, calendar, and contacts, I can't have Android 2.2.3.  It's not optional for me to get work data.  I installed a third party app recommended by others online called Touchdown and it won't work either.  There's a ton of people out there this has happended to since they upgraded from 2.2.2.  Wish I'd known this before I bought this phone yesterday.  Still working on a solution; not giving up yet. 

[SteelerFan]

I have a Razr and corprorate email on Exchange 2007 and 2010 work fine. I am using Touchdown on 2007 with no issues.

[SteelersFan]

Thanks all!  I installed Touchdown and will spend more time trying to get that to work. 

[AntiguaGuy]

Do I then need to use Touchdown?  I didn't have to with my old Motorola Droid.

[SteelerFan · Accepted solution]

You shouldn't need it but you can try it. There is a 30 day trial on it. In the settings there is an option for Exchange 2003,2007 and Active Sync. Try Active Sync first then Exchange 2003 if that doesn't work. I am guessing it is an issue with the server itself. Also make sure secure connection is enabled in corporate sync.

[AntiguaGuy]

Thanks, SteelerFan.

I followed your advice and installed TouchDown.  It grabbed all of my Exchange contacts, photos and all, and loaded them into my RAZR.  I guess that it's certainly worth $20 extra for this app, if that's the only way I can get my Exchange contacts on this phone.  But I didn't expect to have to purchase  and install additional software to get my Exchange contacts on this phone, since this worked natively on my previous Verizon Motorola Droid.

[SteelerFan]

Glad it worked, I agree you shouldn't have to pay an extra $20 to do that. I am thinking is is a bug with the OS and Exchange 2003 with Active Sync. I am sure they will fix it. I would guess the difference was choosing Exchange 2003 over Active sync assuming you did that.

I prefer Touchdown to the native app anyway but I do use both Touchdown for my personal Exchange server and Corporate sync for work. It is a win win. Now you can enjoy the phone.