Razr Maxx will not turn on. Help!

My Droid Razr Maxx will no longer turn on. It is fully charged as I can verify when it's plugged in and I press the volume up or down key.

I have tried to hold down the power button with volume down button for a minute (and have also done this with the volume up button) but no response. I do this when it's charging and it's as if the power button is not depressed at all.

Obviously I cannot reset by pulling the battery. I've pulled the SIm cards as well, but no response.

I'm guessing the power button is broken, but maybe someone else knows a solution.

Thanks,

Steve

Accepted answers

Verizon_Support

Stevebo,

Not being able to power on is a scary place to be with the phone. Based on your description I think it is a pretty safe bet it is charged. A broken power button is certainly one reason it would not respond. Has there been any damage to the phone?

The device would not respond to holding volume up and power other than it normally would with just the power button. When you press and hold the volume down and then, while continuing to hold the volume down, press the power button this would normally restart the phone.

As the phone is not restarting, I would try to bring up your Boot Mode Selection Menu menu. To do that press and hold the Volume Up/Down button then press the Power button. Hold all 3 for about 15 seconds. This would normally bring up the Boot Mode Selection Menu. If that happens, release all buttons/keys. Press the Volume Down button to tap Recovery then press the Volume Up button. From the Droid triage screen: Press and hold the Volume Down button. While holding the Volume Down button, press and release the Volume Up button. Then release the Volume Down button. Use the volume keys to navigate to reboot system now then press the Power button. The device should restart like it normally does.

If you cannot bring up the boot mode selection menu that unfortunately indicates a hardware issue. I’m afraid the only remaining step would be to look at replacement options. I hope that the boot mode selection does the trick for you.

BrianP_VZW

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All comments

Verizon_Support

stevebo1

Hi Brian,

Thanks for the reply. However pressing the power button doesn't seem to do anything whether I press it by itself or in conjunction with Volume Up, Volume Down or both. When I plug the phone into the wall, the Motorola logo appears and then I see the percent charge. When I press Volume Up or Volume Down, I also see the percent charge. The power button does nothing no matter how long I hold it down.

I conclude that the power button is failing. There has been no damage to the phone. I have switched over to an old iPhone 4 until my contract is over.

My next question: I would like to sell the broken Razr Maxx on eBay as I see they seem to have value. If I remove the Sim Card and the Memory Card, is the phone secure? Will anyone have access to my personal info if they can resurrect the phone?

Thanks,

Steve

Verizon_Support

I appreciate you taking the time to offer your reply, Stevebo. I regret that the steps provided were not succesful. I can confirm that if the device is powered on your data will still be on it however they will not be able to use the device on your account.

Thank you,

YaleK_VZW

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stevebo1

I would like to sell this unit on eBay, even though it doesn't turn on. It seems that broken phones have some value.

If I pull out the Sim Card and Memory Card, can a buyer find out my sensitive personal information? Can I do a factory reset from my PC?

Thanks,

Steve

Verizon_Support

@stevebo,

I can definitely understand you wanting to make sure the phone is free of any personal info before selling it. The best way to assure this is by performing a hard reset to wipe the device clean. Visit http://vz.to/1snZT1L for the steps.

JohnB_VZW

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