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Razr keeps power cycling

My Razr suddenly starting power cycling yesterday. It was close to a full battery and I set it down for about an hour. When I picked it back up, it was completely unresponsive - the battery had died. I plugged it in to recharge and when it finally got up enough charge to power back on, I got the Select Dock Type message (supposedly connected to HDMI even though it wasn't.) After a few minutes, it started the power cycling and hasn't stopped. I did a factory reset, hoping that would work, but I get the "please wait, this may take a few minutes" screen then it restarts again.

It seems like a hardware issue but I'm concerned about sending it back and getting a new phone because I dropped it a while back and there's a ding on the corner near the headphone jack. I don't want to be on the hook for the full retail price of this phone if they decide that ding caused the problem (even though it worked fine after I dropped it and this power cycling/hdmi problem happened out of the blue.) Is there anything else I can do to fix it?

Comments

B33

Did you Try Doing a Soft Reset..give that a Shot if your Still having the Issue Let us Know. Might be a Rouge App causing the Issue Put it into Safe Mode an see how it Responds..b33

HollyAB

I did a full factory reset - there shouldn't be any problems with apps now. I did also try safe mode and it still restarted.

B33

Well then the Only solution i would have.. Holly would be shut your Maxx down Pull the Sim Card leave it out for 2 min then Re-install it. Was the phone bought an card installed at the Store Holly if so the Rep doing the Install might have touched the Sim Card the Gold area of them is really sensitive to Static Electricity & the Oils in our fingers an if touched they can Fail or Cause issues in your phone.. To Understand this a little better it's like taking a Magnet an Going over a Credit card you do it once or Twice over the Strip it can Render the Card Useless. So you might try getting a New Card an see if that Works But Remember Watch how you hold the Sim Card.. Good Luck b33 :smileyhappy:

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