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Razr stuck in " verify identity" after downloading recent update

So my Razr just installed the phone update and now is stuck on the " The SIM card was recently removed, sign into your account to verify identity " Whenn I put in the password it tells me it tells me " Your username or password is incorrect. Please check them and try again. " I know I am using the correct passwords as I've logged into the accounts on my computer. Any ideas ?

Comments

commonsense101

It is a glitch, the phone is asking for your motoblur account

Since most people don't have one, the only way I know if is a master reset. Its all over moto's website

Peppy

I have the same problem. Why is it still happening? I googled this issue and it's been going on since 2010?? I've had my Razr Maxx for 1 week, on my 2nd sim card (due to the SIM unauthorised bug), now this 'sim has been removed' error has made my phone unusable. I don't want to do factory reboot everytime. Regretting upgrading to this phone.

Peppy

ok I just manually did the 6.12.181.XT912 update and it seems to have fixed the 'sim card removed' issue - the verify email screen has gone away and I connect to the 4G network. Shouldn't these updates happen automatically? How can I make system updates automatic? To find out about this update, I had to look up this issue, check the version on my phone, and realize from posts here there is a new update and manually do it. Doesn't Verizon notify people? Only had my phone a week so not sure how this system should work.

B33

Try a A couple things: First Do a Soft reset Push the Bottom Volume Down & Hold in your Power button till the Phone Shuts Down Second Clear of the Cache Partition Try those 2 an see if they make a Difference...

Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA

A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low.Preferred method
Alternate method Preferred method

Press and hold the Power button.
Select Power off.
Press and momentarily hold the Power button to power the device on.

Top Alternate method

This method should only be used if the device is unresponsive and can't be powered off via the preferred method.

Press and hold power button+volume down key until the device powers off then release.

If the the first solution i pointed out Does not Help Try this an see if it will help you..

U can use this the Alternate Method Here to Do a Wiping of the Cache Partition Or Do a F.R.: I Did this on my Maxx it takes a few times to get the Hang of it & the Steps but keep with it an you will get it as i Did

Top Alternate method

Power the device off.
Press the Power button then select Power off.
If the device doesn't respond to input, press and hold the Volume Up / Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up / Down, proceed with step 3.
Press and hold the Volume Up / Down then press the Power button.
When presented with the Boot Mode Selection Menu release all buttons.
Press Volume Down to select Recovery then press Volume Up.
From the Droid triage screen, simultaneously press Volume Up / Down.
Select wipe data / factory reset then press the Power button.
Use Volume keys to navigate options.
Select Yes -- delete all user data then press the Power button.
Use Volume keys to navigate options.
Data wipe may take several moments.
Select reboot system now then press the Power button.
Use Volume keys to navigate options.
Refer to Initial Activation and Setu

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