Razr stuck in " verify identity" after downloading recent update
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So my Razr just installed the phone update and now is stuck on the " The SIM card was recently removed, sign into your account to verify identity " Whenn I put in the password it tells me it tells me " Your username or password is incorrect. Please check them and try again. " I know I am using the correct passwords as I've logged into the accounts on my computer. Any ideas ?
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It is a glitch, the phone is asking for your motoblur account
Since most people don't have one, the only way I know if is a master reset. Its all over moto's website
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I have the same problem. Why is it still happening? I googled this issue and it's been going on since 2010?? I've had my Razr Maxx for 1 week, on my 2nd sim card (due to the SIM unauthorised bug), now this 'sim has been removed' error has made my phone unusable. I don't want to do factory reboot everytime. Regretting upgrading to this phone.
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ok I just manually did the 6.12.181.XT912 update and it seems to have fixed the 'sim card removed' issue - the verify email screen has gone away and I connect to the 4G network. Shouldn't these updates happen automatically? How can I make system updates automatic? To find out about this update, I had to look up this issue, check the version on my phone, and realize from posts here there is a new update and manually do it. Doesn't Verizon notify people? Only had my phone a week so not sure how this system should work.
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Try a A couple things: First Do a Soft reset Push the Bottom Volume Down & Hold in your Power button till the Phone Shuts Down Second Clear of the Cache Partition Try those 2 an see if they make a Difference...
Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA

Alternate method Preferred method
- Press and hold the Power button.
- Select Power off.
- Press and momentarily hold the Power button to power the device on.

- Press and hold power button+volume down key until the device powers off then release.
If the the first solution i pointed out Does not Help Try this an see if it will help you..
U can use this the Alternate Method Here to Do a Wiping of the Cache Partition Or Do a F.R.: I Did this on my Maxx it takes a few times to get the Hang of it & the Steps but keep with it an you will get it as i Did
Top Alternate method
- Power the device off.
Press the Power button then select Power off.
If the device doesn't respond to input, press and hold the Volume Up / Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up / Down, proceed with step 3.
- Press and hold the Volume Up / Down then press the Power button.
- When presented with the Boot Mode Selection Menu release all buttons.
- Press Volume Down to select Recovery then press Volume Up.
- From the Droid triage screen, simultaneously press Volume Up / Down.
- Select wipe data / factory reset then press the Power button.
Use Volume keys to navigate options.
- Select Yes -- delete all user data then press the Power button.
Use Volume keys to navigate options.
Data wipe may take several moments.
- Select reboot system now then press the Power button.
Use Volume keys to navigate options.
- Refer to Initial Activation and Setu
