I have a new Motorola Razzr it drops 1x and 3G, tech support can't seem to tell me why have this problem since got the phone 3 weeks ago, I can see the tower and my phone drops all connection, it works bout 50% of the time. Can;t get on internet.. Any help would be appreciated...
being close to the tower isn't always a good thing.
the signal is shaped much like an umbrella, close to the tower, you're under it & little if no signal. it's actually better to be further away.
do the bars show more signal strength as you pull away from that tower?
I have seen on my Razr Maxx a Few times the 1X as Well it Just means your in a Rual Area an you are Only Getting 2G=1X. Were i Live we only get 3G for Now. While it seems every body around us has the 4G. One thing to Note Do change the CDMA/LTE to Just CDMA..it can cause big time issues with phone if you change it. I have an kept mine since i Bought it on CDMA/LTE..b33
Its not just a Razr thing, I have experienced this issue also from time to time, if I had to guess they are working on or having issues with the towers in your area... Have you called CS to verify their isnt a network issues,
Wildman i have only Seen the 1X on Two Occasions one was out by Great Bent Ks an another was when was over in a Rual part of Sedgwick County. Other than that it's been on 3 or when in the Area 4G
B33, thanks for all your information that you post. I live and work in a 4g area, and I have had the maxx for almost 3 weeks.
With regard to your comment, is it safe then to change from lte to wifi every night when I come home since you said that it's not good to switch from lte to CDMA ? So , what you are saying that it is better for the phone to do the switch by itself, rather than switch maually from lte to CDMA? Thanks for your your help. .....Freddie.
Yes it's a Natural switch From the Network to the Wi-Fi. An as for the info on the the CDMA/LTE switch. The first Day i Got my Maxx ! Before i Done anything with it. I called an Talked to Tier 2 Tech an asked Him Many Questions an the First thing that he Told Me Was to leave that Switch as is. He told me as we talked further on He said in our Training classes with Moto Techs the subject of leaving the cdma/lte as is was brought up many Times. And he also told me he owned a Maxx as Well And before i new it We had talked for 2 Hours But he Still stayed on the Phone an went threw the Programming with Me. I call that dedication an i wished there would've been more Like Him..
Thanks B33.
Your Welcome Fred! And i hope you have Lots of Safe Fun with your Maxx..
Hi Krf, I'm sorry you're having issues with your new device. I can truly understand your frustrations and hope we can resolve this so that you may start to enjoy your new device. I would also like to thank the community for your imput. Krf, I see from your post that you have spoken with our technical support team in regards to your reception issues. What specific information did they provide for you? Did they file a trouble-ticket for your area so that our engineers can evaluate the problem. A trouble-ticket will help us focus on your specific area and find out why your experiencing these issues. If a trouble-ticket was filed, please let us know what resolution was provided to you. If there wasn't a trouble-ticket filed, we will need to have one processed. I would also like to know what area your located in. Per the suggestion from Wildman, we can check for any issues that may have been reported for your area. Once we perform all the trouble-shooting needed to locate why your having this issue, we can locate a resolution. We hope to hear from you soon and thanks for being our customer.
Kinquana_VZW
No the issue has not been resolved, on Friday 5-18-2012, I spoke to a
tech support person and we put the phone in safe mode to see if it
would drop all signal again, while on the phone of course it didn't.
An hour later we were on the road which we live (Road 756 Overton NE )
and the phone lost all signal, the tech told me that if the phone
loses signal while in safe mode it is the antenna in the phone, he was
to call me back on Monday 5-21-2012 between the hours of 2:30 -3:30
ET. Surprise no call, which is not uncommon... poor customer service,
spent over $200 on the phone and have had nothing but trouble since we
bought it.
I would love for the tech engineers come down our road, sit in our
driveway and contact us when they are there we will show them
personally what the phone does and how poor our service is in our
area.
On Mon, 21 May 2012 15:22:49 -0600
Verizon Wireless Customer Support <community@verizonwireless.com>
krf
With a trouble ticket we can most certainly get an engineer to come to the area to assess the situation.
It doesn't sound as though a ticket was submitted yet. That will be our next step.
I have sent you a direct message to request additional information from you.
Tamara H.
Follow us on Twitter @VZWSupport
I don't mean to sound sarcastic but I will be amazed at the day I see a Verizon Technician in the wild.
Two times since I got my phone on 1/21/12, it did not connect to the network after a reboot. Both times I switched on airplane mode and immediately back off and within a few seconds, the phone connected to the 4G network. Also, I leave WIFI on whenever I am home or somewhere I know I want to connect to a WIFI signal. However, when driving around in the car, I usually turn off the WIFI (if I think about it), so the phone isn't constantly looking for a WIFI signal. I don't know for sure, but I assume this saves on battery power.
Actually, I'm not entirely surprised to hear of difficulties with the data connection on your DROID Razr in your area (Overton, NE). That is old Alltel country and I have had similar experiences near Genoa, NE, Stanton and Boone County, Nebraska. Those hills and valleys create some very near to dead spots of coverage. I haven't seen the dreaded "No Service" on either my Thunderbolt or the Galaxy Nexus thankfully, but they were close to there. The AT&T phone on the other hand saw many dead spots and it was even roaming on a partner carrier!
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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