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Reset or restart my moto z force. It’s frozen

Bmarsh28

How do I restart my frozen moto z force

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UpstateWinds

Soft reset: https://www.verizonwireless.com/support/knowledge-base-205268/

Press and hold the Power button until the Power off option appears then release. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.

Hard Reset https://www.verizonwireless.com/support/knowledge-base-205214/

Ensure the device is powered off.
Press and hold the Volume Down button.
While continuing to hold volume down, press and release the Power button but continue to hold volume down until the boot mode screen appears.
From the Bootloader selection screen (image of an Android with Start), select RECOVERY MODE.
Utilize the volume buttons to cycle through the available options and the power button to select.
From the Android system recovery screen (image of an Android with an exclamation mark), do the following to display the menu options:
Ensure the steps below are performed in a timely manner. If power is held too long (longer than 5 seconds), the device resets.
1. Press and hold the Power button.
2. While continuing to hold the power button, press the Volume Up button then release all buttons.
Select Wipe data/factory reset then from the confirmation prompt select Yes.
Select Userdata + personalized content.
Allow several seconds for the factory data reset to complete.
Select Reboot system now.
Allow several minutes for the reboot process to complete.
To set up the device after the reset has completed, refer to Initial Activation and Setup.

Verizon_Support

Great question, you would hold down the power button on the device. GenevieveB_VZW

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