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Return Policy

Hi. My phone is not charging and I don't know if it is the phone or charger. If I purchase a charger online and it does not fix the problem, can I return it to a store? If it has to be sent back, is return shipping free? In this day and age of COVID I am hoping that the return policy is more liberal. Thanks.

Comments

Doggo

Be cheaper to grab a usb cable and connect it to a computer to see if it charges.

Momma23dogs

Return policy is 14 days.

Why buy from Verizon? You can purchase a charging block and cable from almost anywhere that will work for your phone.

Verizon_Support

Hi, hba123. We know how important it is to have a working device. Before we look into returning the phone, we have a few questions. Have you tried multiple chargers? Also, when was the device purchased? CourtneyM_VZW

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