How should I proceed? The app cannot be disabled, but can be force stopped. I believe it's an Android program, however, and I suspect force stopping it would be a problem.
We are here to help. When did you first get this notification?
LauraL_VZW
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Two or three days ago.
I know how alarming it can be to get a notification like this and we are here to make sure it gets resolved. Which application were you using at the time? You mentioned this happened for the first time 2 or 3 days ago, but has it happened since? DId you recently download something new onto your device?
Nichole_VZW
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The possibilities for which application I was using at the time are as follows: Netflix, History Channel, or none. I didn't notice the notification until later, so I didn't register that information when it occurred. As for has it happened since? I'm also not sure, as I haven't dismissed the initial notification. I wanted to leave it open until someone from Verizon or Android told me how to proceed. The only options were to "Keep" or "Disable", (and "Disable" isn't even an option, as I previously mentioned, it can only be force stopped.) so I left the alert open, as I wasn't comfortable choosing "Keep" at that stage. As far recently downloading something new to my device, I may have downloaded "Movies Anywhere" during this time, but probably nothing else. Of course, any number of apps may have updated during this period.
Thanks for that additional detail Gabbagul. I can advise that the Shell Version 4.4.4 is related to the Android OS your Droid Maxx is running since the last version was KitKat 4.4.4. Accordingly, your phone's OS is letting you know via the Verizon Security and Privacy App that there was an app being used at the time you got that message that was deemed to present a medium threat risk to your device and the content within it. You may want to open the Verizon Security and Privacy app itself to see if it provides some additional details on the app it identified with that threat risk. You can then decide if you wish to keep it on the phone or remove/disable it. I hope this information helps.
Ebony_VZW
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It's Shell that's being identified as the risk. The Package name is "com.android.shell" and the Detection name is "Artemis!888ea4167e5f". That's why this is such a quandry for me, because it's an Android app that is being flagged as the risk. My options are to "Keep" or force stop, because it won't let me "Disable" this app. For good reason, I believe.
You can't disable that application because it is a system application that is needed for the OS to run.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
That's what I suspected. Which is why I'm very hesitant to force stop it, also. However, I'm not thrilled that it's been flagged as a medium threat risk, either.
Security threats on mobile devices should definitely be of concern. From what you are describing, it sounds like the threat will either keep reoccurring or if you click disable, it may stop an important process from working.
I recommend backing up your device fully and completing a reset. As long as you back up your content you will not jeopardize losing any of your content. Factory resetting your device will remove any corrupt software that is causing the alert and get your device working like a well-oiled machine.
GinaU_VZW
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FYI, I started having the same issue today. I was not using the phone, but saw the notification icon at the top and clicked to see what the problem is.
Rwood91306, thanks for sharing that you've received the same notification. We'll work through this together. What options does the notification give you? Have you had any problems using your phone? If so, please share the details.
Joel_VZW
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The only option I had was to disable, which only worked for a few seconds. I ended up resetting the phone. All is will now.
Richard
Same thing happened to me phone was just sitting. I have not installed any new apps or visited any websites. Macafee had the alert. I chose the option to keep to avoid any more notices but I would like to know why it said that I have an Artemis virus from a factory installed app. Is it something that has to be removed?
Cathy Ann
Just to update you, I performed a factory reset last week, and the problem disappeared. Until today, when it popped up again. I chose to keep it, to avoid the recurring notifications, but I am not comfortable with it.
I see, thank you for verifying those details for us Rwood91306. The factory reset is the highest step that we can take to determine if your device is defective, and if you are still having issues after that then the next step for us would be to get you a replacement for your phone. To confirm, for how long have you had your device, and also has there ever been any physical or liquid damage done to your phone?
David_VZW
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Please read all the pages of this thread. Resetting doesn't work. Stop reading the go to remedies off your Verizon computer screen. From this posting you have confirmed what I suspected all along- this problem came up on older Droid phone perhaps to scare us into purchasing a new phone. Forget it bub, it's not happening. This app does nothing, force stop it and move on. Read all of my posts, I am not repeating myself for those too lazy to read. Don't fall for Verizon's trick. Let them fix this issue that they manufactured. Threats of viruses scare people. Now I have to see if they mess with my phone because of this post.
Cathy
bqCathy, I understand the concern seeing an alert like that. Verizon is aware of Security and Privacy calling out Android Shell as a "Medium Threat Risk" and are actively engaged with the developers for a resolution. We apologize for any inconvenience this has caused. I've sent you a private message, to gather additional details to help our engineers with working on the issue.
John_VZW
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I am following 4 different threads discussing this issue including one I started. Respectfully, you folks at Verizon need to address this issue instead of telling everyone to reset their phone, which does not resolve the issue. Or a better one on another stream, asking if the phone had water damage? Please either indicate if you are truly trying to resolve the issue or you really don't care about your customers issues and just want them to purchase a new phone.
Regards
I have owned the phone 4 or 5 years, and there is no water damage. However, considering how many other people are having the same problem, (as much as I appreciate the offer), I do not feel a replacement is in order, and will certainly not help the others. and there is no guaranty a replacement will not eventually have the same issue. Better to figure out what is happening, why, and how to fix it for all.
So far there was not fix for me. The phone rebooted and after burping DROID it stays there and does not turn off, the battery is exhausted now. I am going to need to replace the phone and or get a better service than Verizon.
I am very tired with this situation and I need phone service because my communications are a right in this country, but this open market is a mess.
Start a new topic or ask questions in the open forum.
