How should I proceed? The app cannot be disabled, but can be force stopped. I believe it's an Android program, however, and I suspect force stopping it would be a problem.
We are here to help. When did you first get this notification?
LauraL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Two or three days ago.
I know how alarming it can be to get a notification like this and we are here to make sure it gets resolved. Which application were you using at the time? You mentioned this happened for the first time 2 or 3 days ago, but has it happened since? DId you recently download something new onto your device?
Nichole_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The possibilities for which application I was using at the time are as follows: Netflix, History Channel, or none. I didn't notice the notification until later, so I didn't register that information when it occurred. As for has it happened since? I'm also not sure, as I haven't dismissed the initial notification. I wanted to leave it open until someone from Verizon or Android told me how to proceed. The only options were to "Keep" or "Disable", (and "Disable" isn't even an option, as I previously mentioned, it can only be force stopped.) so I left the alert open, as I wasn't comfortable choosing "Keep" at that stage. As far recently downloading something new to my device, I may have downloaded "Movies Anywhere" during this time, but probably nothing else. Of course, any number of apps may have updated during this period.
I selected keep to stop the notices then I went to apps look for installed then everything comes up. Scroll down to Shell 4.4 select it you will see that it is only few K you can't disable it
I force stopped it and I figured if my phone acts up I will turn it back on. I don't think that is important since these Verizon people are not helping and don't seem to understand what we are talking about. Big surprise there! I just didn't want to chance a virus. Verizon probably just wants me to upgrade my Droid Maxx. No way the new phones are too big.
I'm having the same problem. Warning pops up as soon as my android boots up. I select "Disable", yet I continue to get up-dated warnings.
Verizon ... as said above, please provide correctable guidance. This is obviously a systemic problem due to the number of people experiencing it!
My thoughts exactly - suddenly several people have the same problem... Please Help and Advise us Verizon !
I've got the same problem with this shell warning & cannot delete it!
Come on Verizon I've been a paying customer for over 20 years how about some answers here! :smileysad:
I'm having the same problem with Shell 4.4.4-5 critical threat. Come on Verizon fix this. We pay to much $ to have issues like this .
To Verizon: I don't do Twitter so you have to respond here.
To others having this issue: my phone works perfectly fine with the Shell forced stop. I don't know what it does but not using it is better than a virus. Read my prior posts to see what I did to handle the issue. McAfee gave me no option for removal because it is a factory installed app. If any issues appear with the app stopped I promise to post ASAP. It seems that for now we are on our own. Good Luck and have a great holiday.
Cathy
I'm getting the same notification re Shell Version 4.4.4-5 Detection name: Artemis!b706fc298ffe
I have disabled it...via Force Stop. My phone seems to be running fine. But, I am still getting the notifications.
Verizon, please advise if this is an actual threat and how to proceed.
I'm having the same issue! Let's go Verizon! Get this cleared up immediately!!!
Warm greetings good people. I too have received the same threat notifications...first while on the East coast earlier in June (then they ceased for several days) and now again in Texas. I say this because I am out of town and thought I truly had picked up a real threat via some unsecure wifi connection.
After spending 2 hours speaking with 1st level Verizon tech support and tier 2 tech expert, Brian in Little Rock, Brian's conclusion is there was probably a software glitch which went undetected at the time of testing for the most recent Security & Privacy update. Verizon rolled out the update and we are very probably now seeing this glitch in the form of a false positive threat detection notification. Again...the medium threat notification following malware scans may show a false positive resulting from a recent software update glitch.
Brian has notified the appropriate Verizon evaluation team requesting further testing. After identifying the bad code, they should be able to rectify the problem relatively soon. He did mention that we have our Independence Day holiday coming up, so patience may be required.
Rest assured, Brian ranrthe gauntlet on this with me and I am confident that I am going to do Nothing to my Droid Maxx for now. You may choose to do what you wish... although there is really nothing one can do until the glitch is located and solved.
Happy Forth of July to all of you Good people!
Brad ~
Hi Brad,
Thank you so very much for all of the time and effort that you put into finding the answer about this issue. I sincerely appreciate it, talking with Verizon would try a stone's patience and I certainly don't have the patience! I figured it was nothing important which was why I posted how to stop the notifications and force stop the app. Thanks again and have a Happy 4th!
Cathy Ann
Thanks for the tip but for me, oddly enough, neither force stop nor disable are highlighted, so to speak, neither are clickable. For now all I can do is ignore the notifications.
Choose KEEP it will stop the notifications mine were coming from McAfee. Read my previous posts to see how to force stop. I have a Droid Maxx if that makes a difference for you.
Also having this same issue. Droid XT1080Just starting having the medium security threat on 7/3/2018.No new apps installed.
I know how it feels to have seemingly random items pop up as notifications that they are potential threats, GARFRE28. I’ve reviewed the comments here and assure you we’re on the right path forward. The issue has been raised to the software developers to be addressed in the next software update (see BPSGROUP’s post, #25 in this thread). In the meantime, you can follow bqCathy’s recommendation and force stop the app. When it comes to force stopping, I understand your hesitation since it’s a system app. I’ve found that keeping track of which app I disable, then monitoring the phone’s behavior, is the best bet. I’ve never had an issue disabling a system app as long as it’s one at a time. I hope this information helps resolve your concern and that of others raised in this thread.
George_VZW
Follow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you, Cathy Ann.
You are very gracious.
Highest blessings to you, dear lady!
I have the same problem and this Medium threat risk keeps saying the com.android.shell Version 4.4.4.5 is suspicious and it can:
- Incur premium charges
- Damage or encrypt files for ransom
- Monitor the device and observe my activities
- Take advantage of vulnerabilities to access and use my data
- Send junk messages or emails from the device
- Direct the user to a fake website to get account informatin
- Result in excessive battery/bandwith drainage.
And the truth the battery is starting to act up being discharged very quickly and increasing the temperature of the phone.
I am sorry but I am not comfortable with the slow and ambiguous answer from Verizon or mcaffee
Keeping the file disable the warning but still users have not got a confirmation if this is a false positive or if in fact our devices are infected and so far it has been suggested a workaround to avoid the symptom. Please be clearer as you do when you send our bills whether if it is Holiday, 4th of July or not!
Where are you getting the alert for the medium thread risk?
I'm having the same problem - in the Verizon Security & Privacy app, I'm getting an alert for a medium threat risk in Shell Version 4.4.4-5, Package Name com.android.shell, Detection name: Artemis!b706fc298ffe. I've forced the app to stop running, but the threat is still showing up in the Security & Privacy app. I haven't downloaded any new apps recently.
In my phone after scanning for viruses
Same thing popped up overnight....saw it for the first time the morning of July 5th.
mseymou1, getting threat alerts can always be concerning, especially since we want to protect our personal information. We want to get to the bottom of this. You mentioned you have not downloaded any new apps but what about your current third party apps (what is the list of apps you have downloaded previously). Aside from force stopping the app, any other actions you have performed in effort to fix the issue?
Gilberto_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
