I spoke with Tech Support and they have resolved the problem. Thank you.
@Larrynball wrote: Can't send pictures in messenger
What make/model phone/device are you using?
Being able to send picture messages with your device is very important. Let's work together to get this resolved.
How long has this been happening? What's the make/model of your mobile device? Have there been any recent changes to it? (e.g., software update, new apps downloaded, recent SIM Card change, etc.)
Please reboot (Power cycle) your device while we're troubleshooting together by powering it completely off for about 30 seconds and then powering it back on.
Thanks!
-Robert C.
Motorola Edge 2021. just bought it. I can send SMS and MMS, but pictures don't go through... thank you for your interest.
new Motorola Edge just received. Data use is enabled. Rebooted many times. Thank you for your interest.
Thank you for this additional information, Larrynball. We know the importance of ensuring you are able to enjoy your picture messaging feature. If you are still in need of assistance, please send us a Private Note so we can look into this for you.
-Tanisha
yes, I need help. How do I send you a private message when you don't give me your address...
Larrynball, we want to make sure you receive a resolution. We have sent you a Private Message. Please respond to that message.
-Sylvia
@Larrynball wrote: I spoke with Tech Support and they have resolved the problem. Thank you.
Did they share with you what was done to resolve the issue and can it be shared with us?
