Several Issues with my Droid Razr M started all at once

[sarahjean83]

After a year of having no real problems with my Droid Razr M, I am having a TON of problems all of a sudden.

1.  The phone reboots randomly several times a day under all sorts of circumstances.

2.  When a Bluetooth headset is connected to the device, the call will suddenly switch to speaker mode, but still display that it is in bluetooth mode.  The bluetooth stays connected, and if I switch the phone to handset mode (the only one which displays as an option - bluetooth and speaker are both greyed out), then switch it back to bluetooth, it works again for a while.  This has happened with multiple headsets of different brands, so I know it is the device not the headset.

3.  Sometimes, when a bluetooth headset is connected, it stays connected but has no sound.  I can hear the caller when I switch to handset or speaker, but when I put it on bluetooth, I get nothing.  The caller can still hear me.  The only way to fix this (temporarily) is to power cycle the phone.

4.  The camera refuses to initialize.  I get an error message saying so.  This will continue until I power cycle the phone.

Things I have already tried:

I have uninstalled any recently added apps in case they were causing a problem.  There is nothing currently on my phone which wasn't there for months before the problems started.

I have cleared the phone's cache using the weird menus mentioned in other forums and using AVG's cleaner program.

I ran an anti-virus program on the phone and it found nothing.

I made sure that the phone's software is up to date.

I really don't want to try restoring my phone to factory settings and redoing everything, especially since I have seen posts from people having the same random reboot problem and formatting their phone didn't help.  I will try that if I have to, but I was hoping to find another option first.

Thanks!

[vzw_customer_support]

I am sorry to hear of all the difficulites you are experiencing with you device sarahean83! Allow us to get to the bottom of your equipment concerns. I appreciate all of the current troubleshooting steps you have already tried. Can you try http://vz.to/1gcMoLE then test device. If you are still experiencing difficulites, please try running your phone on safe mode. To learn how to run your phone on safe mode click, http://vz.to/18dZeGL


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[shadylite]

I'm having the same issue as you with items 2 and 3. I've even done a hard factory reset and it still does it. I'm at my wit's end with this as nothing seems to stop my bluetooth from switching to speaker randomly. It does seem to happen more when I get a notification. It's like the notification sound somehow kicks the phone over to the speaker even though it still says it's on bluetooth. And like you, the only way to get it back to bluetooth is to switch it to handset as speaker is greyed out, and then switch back to bluetooth. Very irritating and happening daily multiple times.

[vzw_customer_support]

Hi shadylite!

Let's explore options to get this Bluetooth issue resolved! Thanks for your troubleshooting efforts. I see that you even did a hard reset and the issue continue. Did this issue start immediately after hard reset or did it work fine for a few days? This issue sounds like a third party application conflict and if you did a hard reset, and phone worked fine for a few hours/days after reset and then issue started again, then the issue started when the conflicting application was reinstalled on your device. Please run in Safe Mode http://vz.to/18dZeGL to confirm a third party app conflict.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

[Yeehaw404]

Next will be a factory reset. Then a period of IDKs. Then Motorola is working on an update to correct issues. Then 'quickest way to resolve your issue would be to upgrade your phone'. More gnashing of teeth.

They wear you down with repetitive feel-good motions which don't do anything at all. You'll either A. Give up and upgrade or B. Go to another carrier. Either way, Verizon seems to be pretty cool about it.

Me-> 41.5 hours waiting on a Verizon supervisor callback.

[kiawah75]

I am having the exact same problem as Shadylite, Shadylite does working in Safemode work?

[sarahjean83]

Being in Safe Mode did not fix my Bluetooth issues.  They have occurred with the same frequency as in regular mode.  My phone has not randomly power-cycled itself during the day-and-a-half I have had it in safe mode, but since it would sometimes go a few days in regular mode without power cycling, I am not 100% convinced that that problem has been eliminated in safe mode either.  I am going to give it another day or two to see.

[Yeehaw404]

Seems that everyone with a Razr is experiencing issues with that Verizon-pushed update. While I realize it is a slow sales season with the new phones coming out, folks are holding back -> but to take this route to gain sales? Immoral.

This isn't right, Verizon ain't right.

[apuszkin]

I'm having the same issues as well.  My phone will also randomly heat up (just sitting on the counter -- not actually being used), which then drains the battery.  

[vzw_customer_support]

apuszkin, lets make sure this device is working as it should. Have you tried to put the device in safe mode to see if the heating up still occurs? http://vz.to/1dZOjkG Do you use your google maps app or any navigation tools? Please let us know of the results to be sure to get your device back up and running in no time.

-PeterV_VZW
Follow us on Twitter @VZWSupport

[drivingon9]

Same here with problem #2.. Super annoying. This is from a fresh factory reset (no 3rd party apps).

[Yeehaw404]

You have a process out of control, running endless cycles heating/consuming battery.

I'm not going to get into the semantics of who killed who (Verizon patch or Motorola patch) but look at those huge tracts of land! Sorry, couldn't resist.

Get an app like 'Process Manager' from Google Play and see what's making your cpu cores work overtime. Then you'll know for sure.*

*not affiliated with Verizon, we have a love/hate relationship that's currently civil.

[stinker]

Similar issues. I'm noticing that when in phone mode, the screen touch controls are still active, so when using the phone, it will switch to speakerphone or hang up. It also does the same thing when on bluetooth and in a pocket.

[George44612]

My phone is a razr maxx hd and it will go from bluetooth to speaker phone randomly also. I am a truck driver and current laws state that a handsfree device is mandatory, but if have to pick up the phone to make it work again now I am illegal. which is why I am using handfree to begin with. 1st occurence was 3-4-14.

[B33]

My Dad is a Truck Driver so I know the feeling)  Here's one suggestion you can try..

Instead of Using the phones built in Audio effects turn them off > which by passes them and use this App instead it's called Equalizer)  I have been using this app since it's inception 5 years ago it's allot better and you can fine tune it.. It's best to buy the paid Version.. Once you get it installed and set up try it out it should make things sound better.

As for your blue Tooth sometimes it's best to go into your settings drop the the Device that your trying to pair with hit the home button then Power cycle the phone.. then go-in and re-try pairing up the Device make sure it's fully paired then try making a call or if your listen to music see how it plays the music) Small brick speakers like the Jawbone Jambox can make for a Good Dash speaker and you can call on them..

Good Luck and keep on Truckin. b33

[vzw_customer_support]

George44612,

I am so sorry to hear about the bluetooth issues with your device. We want you to be able to legally use your device on the road at all times. Have you already done a master reset on your device? http://vz.to/1fFfb67 Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport.

[Snowleopardeyes]

Duplicate post - please see:

https://community.verizonwireless.com/message/1065118#1065118

Message was edited by: Admin Moderator

[Snowleopardeyes]

Please delete both posts. The problem has come back on my phone so my post is obviously not the fix.