ok so i fell down my stairs and hit the railing right where my phone was in my pocket. The screen is very smashed to the point where pieces of glass are falling off the top section but yet i can still go on facebook and browse the web if i am connected to wifi. also, i cant get any service such as 3g and calling service. i do not have insurance on the phone. how do i get it repaired and how much will it cost??
Hi tnt1396,
I'm sorry to learn that you fell down the stairs (I hope you are OK) and your phone was damaged. I see that insurance replacement is not an option; how about an upgrade? Is your line or any other line in your account eligible for an upgrade? Do you have any previous phones that you can activate until your next upgrade eligibility date? If answer is no to these questions, you may want to consider our CPO Replacement program to get a replacement phone at a discounted price without affecting your customer agreement end date or your upgrade eligibility date. Please see details online at this link http://bit.ly/KNnblU at your convenience.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport
You may also want to contact Motorola about repairs.
On that page in the verbiage there is a link to "Contact" via chat, email, or telephone. It also has some flat rate repair costs.
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