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Turbo charging won't work on Moto Force Z

Recently my Moto Force Z stopped turbo charging. Now it only charges at an extremely slow rate (about 8 hours to charge from 15 to 100%). I'm using only the original charger and charging block. The phone is only a few months old. I've tried rebooting. Using it until 0%.

Is there anything else to try? The turbo charging was a big sell point for me.

Comments

Verizon_Support

GIRLSTRAT, the turbo charging option would entice me as well. Sorry to learn that you are having these troubles. Is there any physical/liquid damage to the phone? When this started, were there any changes to the device like new software or apps added?

ErinW_VZW

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GIRLSTRAT

No damage what so ever.

I know there was an Android update recently but I think this happened after.

Other than that nothing new

Verizon_Support

GIRLSTRAT, we appreciate these details. Have you checked the charging port for any loose debris?

EstebanP_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

stef7

If you took an update OTA, I guess I would try a System Cache Wipe (not an App Cache Clear). Google how to do this on your device.

If that didn't work, I suppose I might suspect the charger / cable, and acquire another from Amazon. Do you have a high-current cigarette lighter adapter for the car? You could see if it charges quickly in the car.

stef7

I can see by another thread on the Droid turbo, many people experiencing the same problem, even after getting multiple replacements. I would contact the manufacturer. They're probably aware of the issue.

Moosemangeorge

Did you find out any way to cure not turbo charging?

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