I am unable to access My Verizon App as it tells me to update it to use it. When I go to update it, it keeps telling me "something went wrong," and I am unable to update it. My phone's software is up to date. I've restarted the device in normal mode and in safe mode. I've cleared the data/cache on the app. I'm at a loss as to what I should do as I use the app pretty regularly.