My wife has had her razr m back to local store four times with same issue,; she can not receive or send group text and/or pic; the frustrating part is we get a different excuse everytime we take it in; we have been told she has too many text messages , then too many apps, then the wrong apps and then a ring tone app. the phone has been reset twice and still has same issue. I had a Droid RAZR with same issues which were also never resolved; I finally got rid of the phone.What can be done besides back to the store for more excuses?