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Upgraded to KitKat 4.4.2 and Mobile Data is either totally disconnected or at best 1X.

rdell2013
Enthusiast - Level 2
‎05-15-2014 06:05 PM

My Droid RAZR MAXX HD upgraded to KitKat this morning and of course now the phone is worthless.  My mobile data is totally disconnected or at best 1X.  It stays on 4G for maybe a minute then when you go to pull up something on the web it drops the mobile network.  Now begins the typical battle with Verizon to make it right.   Let me guess, their first suggestion will be to perform a factory reset.  Not gonna happen.  This was your dumb upgrade and you would think you could at least get it right.  Now I will have to battle to get some other worthless re-manufactured phone like this one.  That's how I ended up with this one, my S3 had the antenna defect that they rarely would admit existed but magically offered me the RAZR MAXX HD.

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Kelly20fan
Newbie
‎05-19-2014 10:47 AM

HELLLLLLPPPP!!!   I did the update this morning and I keep getting the notification error "Messages Not Sent" and it tells me that I have 5 messages couldn't be sent.  So I click on it and it just brings me to my text messages.  I can't get rid of the error nor can I find the 5 stupid messages that didn't send.  Those could be from forever ago for all I know.  Can someone please help me???

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vzw_customer_support
Customer Service Rep
In response to Kelly20fan
‎05-19-2014 11:47 AM

I am sorry to here about the issue with not being able to send messages, Kelly20fan. Have you tried doing a soft reset on your device? I would give that a try to see if you can get reconnected for retrying to send the messages or access them for seeing about getting rid of the error.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport   

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droidrazrmaxxhd
Contributor - Level 1
In response to vzw_customer_support
‎05-20-2014 11:24 AM

You all are posting some very unhelpful replies.  Rebooting the phone is doing nothing. Safe mode affects nothing. This update severely affected 4G data reception and connection.  How about investigating why, instead of giving worthless responses blaming compete non-sequitirs? NEXT?

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ericazoe
Enthusiast - Level 2
In response to vzw_customer_support
‎05-20-2014 06:20 PM

I have the same problem as the original poster. I used to have great 4g LTE in my house, and now it is 3G/1x. I did a factory data reset, no improvement. Is a fix for this problem coming out?

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Wendy867
Enthusiast - Level 2
In response to ericazoe
‎06-14-2014 11:13 AM

I had issues with only receiving 1x or 3G connection.  Once I replaced the SIM card it was fixed now my only problem is screen goes black during phone calls and I am unable to get screen back on with hard knock or power button.  Ugh

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ericazoe
Enthusiast - Level 2
In response to vzw_customer_support
‎05-20-2014 06:35 PM

I have the same problem as the original poster. I used to have consistent 4g LTE in my house, and now it is mostly 3G/1x. I did a factory data reset, no improvement. Is a fix for this problem coming out? I am so tired of airplane mode every few minutes or rebooting, hoping to snag that 4G again. Not sure, but it may be worse when I am tethering. Is this Verizon trying to hobble our data usage, or just a poorly implemented "upgrade"?

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Darryl0
Enthusiast - Level 2
‎05-23-2014 09:04 AM

I have the same problem as the original post. I used to have great 4g LTE at my house.  After installing Kitkat, it is terrible and disconnects frequently.  I did a factory data reset, no improvement.

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vzw_customer_support
Customer Service Rep
In response to Darryl0
‎05-23-2014 01:02 PM

An update should only improve your performance Darryl0! Where are you located? How is the service in other areas outside? Did you do a restore when you completed the hard reset?

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport


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Darryl0
Enthusiast - Level 2
In response to vzw_customer_support
‎05-27-2014 12:26 PM

Jonathan - thanks for the response. I am located in Renton, WA. The 4G

LTE service is equally bad in other areas even when I am in line of sight

to a cell tower.

At times, the service is so slow I cannot access the Verizon page via the

My Verizon Mobile application, and cannot load news using the USA Today

application.

I did not perform a restore after the hard reset.

Thanks

Darryl

On Fri, May 23, 2014 at 1:02 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep
In response to Darryl0
‎05-27-2014 01:16 PM

Darryl0, thanks for these details. No issues reported in Renton at this time. However, let's take a closer look at your device. Have you downloaded 3rd party applications to your device? If so, some 3rd party application software may be conflicting with the recent software update. Try uninstalling a few applications and power your device off/on to soft reset. Additionally, are you accessing the USA Today from an application too? Uninstall that application and redownload it, as well. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Darryl0
Enthusiast - Level 2
In response to vzw_customer_support
‎05-28-2014 07:54 PM

Thanks for the recommendations. I unstalled some 3rd party applications including USA Today, and turned the phone off and on.

The 4G service has not improved. At best it is unacceptably slow. At worst, the service stops (no 4G status light).

What's next?

Darryl

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tikibar1
Community Leader
Community Leader
In response to Darryl0
‎05-29-2014 04:26 AM

Have you tried resetting the SIM card?  Turn off the phone, remove the SIM card (be careful not to touch the gold contacts), wait a minute or so, then reinsert the SIM card, turn the phone back on, and then give it time to establish a fresh network connection.

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vzw_customer_support
Customer Service Rep
In response to Darryl0
‎05-29-2014 05:27 AM

@DarryI0,

Thanks for trying that!

I suggest removing the SIM card for a few minutes as tikibar1 recommended. Insert the SIM card and retest. Keep us posted if the issues persists.

JohnB_VZW

Follow us on Twitter @VZWSupport

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droidrazrmaxxhd
Contributor - Level 1
In response to vzw_customer_support
‎05-29-2014 11:53 AM

This is not a solution. I already replaced SIM card. I already rebooted. I already reset. I already tried stupid safe mode. I already tried clearing cache partition. NEXT??? DO YOU ACTUALLY KNOW HOW TO TROUBLESHOOT? Are you actually taking note that people are having this issue other than spewing worthless script advice that does nothing??  I lost 4G service many times last night and yesterday where I never ever had that issue before the KitKat update. REAL SOLUTIONS are needed instead.

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Darryl0
Enthusiast - Level 2
In response to vzw_customer_support
‎05-30-2014 02:19 PM

Thanks for the recommendation.  I removed the SIM card.  NO CHANGE.  I repeatedly lose the 4G service.

What's next?

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vzw_customer_support
Customer Service Rep
In response to Darryl0
‎05-30-2014 06:16 PM

Hi Darryl10!

Thanks for trying these troubleshooting steps. Please try a master reset http://vz.to/1nMOvrP and keep me posted.

Thanks!

ChristinaB_VZW
VZW Support
Follow us on Twitter@VZWSupport

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droidrazrmaxxhd
Contributor - Level 1
In response to vzw_customer_support
‎05-30-2014 06:19 PM

WORTHLESS PEOPLE ON HERE POSTING AS "SUPPORT" A hard reset will not correct these issues as people on here, AND on the Motorola forums have already said.

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Darryl0
Enthusiast - Level 2
In response to vzw_customer_support
‎06-14-2014 12:53 PM

ChristinaB - thanks for the recommendation. 

I received a new/refurbished phone from Verizon.  It did NOT have the KitKat update applied to it.  It worked fine.  I was very happy with the reliability and performance of the 4G service. 

The technician at the Verizon store told me to apply the update because the unreliable 4G service and slow performance was due to a problem with my former phone.  I complied.

I now have unreliable, unsatisfactory, slow 4G service.

The Verizon technician wants me to purchase a different phone.

What's next?

Darryl

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Wendy867
Enthusiast - Level 2
In response to Darryl0
‎06-14-2014 12:56 PM

Tell them u want a new SIM card. Worked for me.

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Darryl0
Enthusiast - Level 2
In response to Wendy867
‎06-14-2014 12:58 PM

Thanks, Wendy! I tried that with both my old phone and new phone. It did

not change the reliability or performance.

On Sat, Jun 14, 2014 at 12:56 PM, Wendy867 <forums@verizonwireless.com>

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