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When will we get the Moto X OTA update?

Yesterday, T-Mobile received an OTA update for the Moto X that "dramatically improves camera performance." When will we get this update on Verizon?

I am hoping that since it also affects the DROID line, it will come sooner. But I know Verizon has gained a reputation for being slow to push out updates.

Link to article about update: http://www.anandtech.com/show/7353/moto-x-update-dramatically-improves-camera-quality

Comments

Ann154

Maybe a month or two, but no one really knows on this customer peer to peer forum not even the reps that roam this community.

Hanoverfiste

After every other carrier gets it, then add a few months.

Verizon_Support

Ann154, thanks for heling us support hedricke11 with information regarding the next software update for the Moto X device. At this time, our friends at Motorola have not yet confirmed or provided a release date for this information. However, stay tuned at our website http://bit.ly/n5snpq

LasinaH_VZW

VZW Support

Follow us on Twitter @VZWSupport

FamilyOFair

Well I will be returning my Moto X to Verizon today before the two week return period expires - I can't wait anymore for an update that may or may not solve my phone problem sometime in the future. I use my phone for work and the poor call quality is just unacceptable. Verizon will have to eat another good phone for being slow (last) to respond.

Don't returns reduce profits!?

A slow response by Verizon should be unacceptable from their perspective. How could they blame Motorola for not giving them what they need when Verizon is the 800 lb. gorilla.

Shame on You Verizon.

A bad mark on an otherwise good company.

Dissatisfied Customer

hedricke11

Forgive me if I'm cynical, but this is what people think about Verizon's updates. Verizon is pretty much a joke. So when you try to blame Motorola, it just makes you look worse. I'm not as bitter as FamilyOFair below, but I do check out Sprint coverage each time my contract ends to see if their coverage is up to par yet. Unfortunately they aren't yet. But if they were I would already have this update along with a cheaper plan.

FamilyOFair

I'm not bitter, I'm being practical and I'm disappointed. If the fix isn't a fix I will need a different phone, not another wait and update. Time is running out. Business calls still need to be made today.

rader023

Sorry Verizon but I do not believe you. Every other carrier has rolled out the fix or is testing it. Also motorola accidentally posted the new software version as the current version before taking it down on their support website, but they haven't sent it to you for test/release? You guys have a history of slow releases so sorry if we are skeptical. You guys are terrible. You customer service is great when you are taking my money for a new contract or phone, but then when you have a phone that doesn't even work correctly for calls, you cant even roll out the fix in a timely manner. Here is an idea. Take all that money you are making by eliminating unlimited data and your exorbitant rates and spend it to test updates faster. You awesome network doesn't mean a thing if your customers cannot use their phones for calls. Unless you guys start caring more about your customers you are going to start losing customers fast the other LTE networks become better.

Hanoverfiste

LasinaH_VZW are you joking? How can VZW not have the update, every other carrier does.

wdmark

Long Time Verizon customer previously disappointed with Verizon on DROID X2 update speed or lacking altogether. Gingerbread was it for the X2 and that was due to both Motorla (pre-Google buy) and Verizon. Now, considering move to another carrier or upgrade to Moto X but have been monitoring the camera and microphone/noise cancellation voice issue noted here and in other forums (e.g. Motorla, Androidcentral). I acutally use the device as a phone sometimes and need that piece to work too.

Unless I know that new equipment has the update at time of upgrade, I'll be moving somewhere that does have it...or, if Verizon follows its historical pattern, moving elsewhere for the next big thing...like the Nexus 5 (unlikely to be on Verizon anyway). Remember too, that KitKat release is imminent and I can only imagine what Verizon's commitment to getting that out will be. Good luck to those who already took the Moto X on Verizon plunge....looks like a sweet device in all other respects.

Verizon_Support

rader023, We want to provide you with any update that is available for your device. As soon as there is news to be shared about the update, we will be sure to update our news site. There is nothing available at this time. We do understand the importance of the updates. We take pride in the overall network experience.

TamaraH_VZW

Follow us on Twitter @VZWSupport

Ann154

Hanoverfiste wrote:
LasinaH_VZW are you joking? How can VZW not have the update, every other carrier does.

Where is YOUR proof of the other carriers' update notices?

AlteraPete

Like everyone else here, and anyone with a brain, I agree that Verizon is just making themselves look worse by pretending it's not their fault that they are so slow to roll out updates. The whole reason this thread exists is because we all saw that T-Mobile was already rolling out updates supplied from Motorola, so how can Verizon say that Motorola hasn't "provided a release date" for this update?

Verizon, are you saying that America's Most Reliable Network has is somehow last in line to receive Android updates? We all know that's not true. I'm sure all the carriers get the updates at the same time, and Verizon just takes its sweet time "testing" those updates before they're rolled out. Please, correct me if I'm wrong.

Verizon_Support

AlteraPete, our friends at Motorola are always saving the best for last! Forgive us for any delays. It's our goal to ensure that you have the best wireless experience on your device. Additionally, the security and performance of your device is our top priority, as well.

At this time, we have not been provided with confirmation or a release date for software updates for this device. However stay tuned: http://bit.ly/n5snpq

LasinaH_VZW

Follow us on Twitter @VZWSupport

hedricke11

I like this answer. It's honest. You haven't heard anything.

Is this something you would usually hear about before it shows up on the

news feed in the link you provided?

On Oct 5, 2013 12:28 PM, "Verizon Wireless Customer Support" <

wdmark

Update: If you haven't been following the Motorola Moto X Forums, then, see this link from a post in the Motorola Forums this morning: http://www.theverge.com/2013/10/7/4811776/congrats-at-t-moto-x-owners While the article rhetorically suggests we should now blame every malady on Verizon, I'd rather limit accountability to what Verizon can/should control and do but hasn't: get this and future updates to customers. All the Verizon responses here have suggested it is a Motorola problem, but from our collective experience over time, we know better.

The prospects of a similar delay (or worse...never), when KitKat is released are foreseeable too. Thanks to this and the various other Android forums for the forewarning. This long term Verizon customer (happy with so much else they do) is still not ready to upgrade to the Moto X at least not on Verizon. Thankfully, my contract will expire during the wait.

Verizon_Support

Hedricke11,

Thanks for your support. As soon as the update is available to be pushed out the information will be released on VZW News.

YosefT_VZW

Follow us on Twitter @VZWSupport.

wdmark

hedricke11 I appreciate your starting the thread, but have to disagree on liking any of the Verizon rep responses in this thread, especially this one.

No fault to the customer service reps who no doubt don't have any information to share, and that is not their individual fault. They're just put in an awkward and powerless position to cover. Best for last? If there actually is a delay from Motorola (read Google) on this, then Verizon management ought to be pushing Motorola. Given the speed with which Motorola and all other major US Moto X carriers (even AT&T now), have released this update, (after Motorola speedily responded to ALL customer use feedback to correct at least two MotoX flaws), Verizon through these forums or customer service calls pointing the finger at Motorola does not "ring" true to me.

I've been following the Motorola abd AbdriudCentral forums on this Moto X update too, and for sure, would like better confirmation on two things:

1 That Motorola is actually pushing Verizon to get the release rolled out. (or, a variant, whether current Moto X production has the update on it already).

2 That the update does actually solve the call quality issue. Most of what I've seen is on the improved camera results but only sporadic reporting on call quality.

AlteraPete

LasinaH_VZW,

You deserve recognition for wording your response very well and in a way that supports the Verizon Wireless brand name. I know that this is exactly how Verizon would want you to word a response to my question. Although you still never directly admitted that Verizon is in fact being slow to push out these updates, you did provide a couple believable reasons for why Verizon might take longer than other carriers to push out updates: 1.) Verizon cares more about the stability and performance of smartphones on their network than other carriers, and therefore Verizon works harder and longer on optimizing updates for its network than other carriers 2.) Verizon does more analysis on smartphone updates to ensure there no security holes left open- I could see how this could take a long time.

However, on a personal level I still feel that you are purposely avoiding the facts, which leads me to believe that those two reasons for why Verizon is slow to push out updates are not an accurate description of the root cause of the problem. My guess at the root cause: the same reason why there are so many bugs on your website(yes, there are many many many bugs)-- some serious problems with the people Verizon has in the technical development department.

I'm not saying that that Verizon Wireless is a bad company- I'm just asking that you all own up to your shortcomings.

So why do I feel that you are avoiding the facts? Because you are purposely being ambiguous in your last sentence as to WHO is supposed be providing this "confirmation or a release date for software updates for this device". What you should have said is, "Verizon Wireless has not provided a confirmation or a release date for software updates for this device". I am knowledgeable enough to know that Motorola does not provide this confirmation or release date, but I'm sure most other people are fooled into believing that it's Motorola who provides this and therefore it's Motorola's fault we haven't gotten the update yet. Motorola does NOT provide the Android builds/updates for our phones- Verizon Wireless does. That's why there is a nice and pretty Verizon logo when your phone boots up- Because Verizon's developers have to put their hands on the phone OS/updates and make any cusomizations before it is pushed out. And apparently Verizon's developers take a long time doing this.

You wanted us to believe, through subliminal suggestion, that it is Motorola's fault instead of Verizon's fault, that these updates are so slow. Sorry, we're not that dumb.

Please, correct me if I'm wrong.

P.S. saying that Motorola is "always saving the best for last" was a nice and witty way to distract everyone from question I asked. You should run for president.

COvzcustomer

I don't understand Verizon's position. As the largest cell company and arguably best reputation (see Consumer Reports) and most profitability (most expensive too), they should be an industry leader at pushing updates, not be routinely last by excruciatingly wide margins. Very disappointed by their dodging the whole update delay issue. They should just admit that it's not their priority and they don't care about the small minority of technology-engaged subscribers who follow the community closely and vocalize our complaints on sites such as this.

opuntia

This is interesting, someone claiming that they went to a VZW store this weekend and got some kind of update.

http://forums.androidcentral.com/moto-x/315497-moto-x-verizon-13-hour-battery.html#post3123576

AlteraPete

Hedricke11, I really don't think they were being very honest. See my response to LasinaH_VZW for explanation.

rcschnoor

Hanoverfiste wrote:
Why do the VZW CL insist on trying to trivialize our plight? Your comment has NOTHING to do with the topic or issue.

So you want Verizon to address your "plight" yet it is OK to use misinformation to place emphasis on this "plight"? I would think it to be better to have the correct information instead of misleading information. I am sure you would not want misleading information from Verizon?

For the record, I am NOT trying to trivialize anything. Simply pointing out Verizon's policy which has been no different in this case than it has for ANY update in the past. Oh, and to simply point out that some provided information was incorrect and/or misunderstood.

rcschnoor

That is obviously your opinion, however nothing I have stated is untrue. Hopefully you will get your update soon.

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