Where is Android 6.0 for Turbo 2?

On major cellphone webpages it states Verizon rolled out the update as of March 1st. Further confirming that even the Verizon website states we are proud to announce device update for Droid Turbo 2 as of 03/01/2016. Yet all over the Verizon Twitter they have stated no news about the update date has came out yet? There are a lot of furious Droid Turbo 2 owners trying to get marshmallow. All I'm saying is don't post it on your website if it's not yet available to anyone.

Verizon Admin

Accepted answers

Peabody_Cottontail

Woot Woot, just checked for the update this morning and there it was. Downloading and installing now :smileyhappy:

All comments

Anduiril

I understand rolling out the update slowly via the OTA. What has me really upset is the manual update isn't working.

jturner020

I've been tweeting with CS all afternoon trying to figure it out. I've even tried using their software upgrade assistant for the PC and it's not working. They say I'm updated even though my software version is different than the updated version, yet they say I'm up to date. I don't get it.

Chasespur

Yeah I understand the frustration, it's like they don't want to give us a legitimate answer of the whole situation, they say we understand you want the update "we do too" it irritates me.

UJZ100

Yeah. I have been checking for the update since midnight on the 29th and tried the PC tool as well. Called CS 3 times and got different answers. One said it might take a MONTH to reach all devices. That's just ridiculous. Android N will be out before as get our first Marshmallow update.

I am VERY disappointed in the handling of this. They started soak tests in December.

Ann154

The soak test for the final build was only last week. Even if they had a test in December, there must have been issues and/or bugs that forced Motorola to reevaluate the update.

Anduiril

After several hours over the past couple days on the phone with Tech Support with VZW and Moto, I think I finally got an answer that makes sense. I don't like it and maybe we can find contact information for someone who can make a change for the next rollout.

To make a VERY long story short, I finally got a call back from Tier 3 Tech support at Motorola (which apparently you can't call directly).

There was apparently a miscommunication between Moto and VZW. The check for update on our phones will only work IF we missed our OTA push for some reason. This is a recent change in how updates are done. The rollout usually takes about two weeks but can take up to a month. I did forget to ask her about the SUA tool if it would work after the first week (which somewhere in my searching says it might take for it to be updated).

UJZ100

That's still ridiculous. How long has the software been out again?

How can they expect to keep customers happy when they spend months adding apps and bloatware NOBODY WANTS and delaying the process for the end user.

I'm starting to consider Rooting now....

Anduiril

I AGREE that it sucks. And if wasn't for the fact that I'm now using this phone for work as well as personal I would be looking into rooting and maybe Cyanogen. And that is why I bought this phone (thinking that IT'S Verizon's flagship so I wouldn't have to wait too long on 6.0). I was expecting it by Jan or Feb at the latest. I'm going to guess that they had some problems.

Chuckles2

Bought the Turbo 2 phone yesterday and wanted to try 6.0 Marshmallow because Verizon said it was available. Verizon is very predictable to not do what they say.

Verizon_Support

jturner020, we want you to have the best experience possible on that device. Let's verify if you have the latest software update on your phone here:

http://www.verizonwireless.com/support/knowledge-base-180750/

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rbird2

Still no update!

The Verizon website

https://www.verizonwireless.com/support/software-updates/

clearly states March 1st.

When you follow the link to the web page it DOES NOT state "Soak Test" it clearly states "Verizon Wireless is pleased to announce a software update for your device".

If this has changed Verizon needs to change the information they are providing their customers. If they move the date a month from now we will go away and quit asking until then but today it still states Marshmallow is to be available on March 1st.

Proving customers accurate information is not too much to ask for!

UJZ100

Dont bother trying to reach them on Twitter. I've been ignored all day. won't acknowledge my questions about the update.

Someone at Verizon needs to get off laurels and make an official announcement about this trainwreck.

I just came back from Sprint because of their poor customer service. Now I'm... I'll just stop before I get ahead of myself.

pherson

They don't launch the update all at once it goes out a little at a time. Be patient.

pherson

And the turbo 2 isn't even on sprint so what device would you have "turned to"?

rbird2

The Verizon support person I spoke to said Marshmallow for the Droid Turbo 2 was released in waves starting Friday 2/27.

It has now been over a week now so where is the Marshmallow update for the Droid Turbo 2? I tried running system update and the Verizon Software Upgrade Assistance (SUA) and still no Marshmallow update.

This is getting everyone quite upset including myself.

We need an official statement from Verizon ASAP on the status of the Marshmallow update for the Verizon Droid Turbo 2.

This whole Marshmallow release is a total disaster. Is it too hard to communicate with your customers?

Peabody_Cottontail

Same boat, My DT2 still on lollipop. Verizon's software upgrade assistant shows that my phone is up to date and checking in phone settings that it is up to date. Grr

Ditchdoc1980

So.... has the update been stopped or is it still coming out in phases?

rbird2

Still waiting for a straight answer from Verizon on the status of the Droid Turbo 2 Marshmallow update.

Did Marshmallow get released on 3-1-2016 for the Droid Turbo 2 or is it on hold? The Verizon website still says 3-1-2016 (verified 1 minute ago).

Peabody_Cottontail

Woot Woot, just checked for the update this morning and there it was. Downloading and installing now :smileyhappy:

rbird2

Got Marshmallow update around noon today.

Peabody_Cottontail

Yes but what's weird is after the update everything got updated to the 6.0

including all the new features except for the vertical scrolling in the app

drawer. After updating to 6.0 im still swiping horizontally in the app

drawer. Everything else works perfectly. And come to think of it, im

actually happy with that cause I like the horizontal swiping better than

vertical scrolling.