Why can't I see videos on You Tube on my Razr M?

drhabes
Newbie

This seems like a stupid question but I can't see any video on my Razr M phone.  Do I need to set my settings differently?  I'm fairly confused at this point.  I can't see videos on Viemo either. Smiley Sad

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vzw_customer_support
Customer Service Rep

There are no questions like that here, drhabes! We are here to help! Let's figure it out together!

So what happens when you try and watch a video on YouTube or elsewhere? Do you get an error message? Are you able to search for videos at all? What if you go to YouTube in the app versus in the browser? Any change there? There shouldn't be any settings for watching videos, but you may want to uninstall and reinstall your app if it works on the browser. Please try powering the device off for about 30 seconds and powering it back on. Please keep us posted!

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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