Why cant i talk and surf at the same time?

As I have previously said in other threads, it depends on how it is deployed.

Advanced Calling 1.0 which utilizes VoLTE requires both phones to have VoLTE and be using this protocol during the call. VoLTE in and of itself DOES not have this same requirement.

The Verizon iPhone 6 has VoLTE. It also has Advanced Calling 1.0. It does not have the capability to simultaneously do voice/data UNLESS the voice is over VoLTE OR data is over wifi. To test this, I went to a Verizon store, disabled wifi on an iPhone 6, activated VoLTE and attempted to make a call. There was an LTE signal available at the time. While on a call to a NON-VoLTE phone, I was SUCCESSFULLY able to navigate to multiple websites and use apps which utilize data. I tried the SAME call after disabling VoLTE and got messages stating the data network was unavailable to use.

VoLTE in and of itself does not require both phones to be using VoLTE at the time of a call. Advanced Calling 1.0 DOES, but that also gives you additional capabilities such as video which are not available simply on VoLTE but not Advanced Calling 1.0.

It is all in how VoLTE is deployed.

All comments

Cruser2008

Did you specifically ask if it had this feature? A lot of people don't care that they can't talk and be on the internet at the same time.

I agree, if a feature is important to you, why did you not test it prior to your purchase.

For what it is worth, it is intentional. Once VoLTE is fully capable, the phone will have the capability to talk/surf as long as the call in question is over VoLTE. If the call is not over VoLTE, it is quite likely you wouldn't be able to surf at all anyway, even if you weren't on a call. The additional antennae on the phone was left out with this thought of future VoLTE capabilities.

I didn't test this feature out when purchasing the phone because it's not considered a FEATURE in my book. The same as texting, or calling or browsing. This is just a given. To be able to talk and surf, check a email, google location, check fb or a SnapChat while phoning has been on every phone i've had for years. And i've had every DROID since the original with the exception of the Bionic. Unless you carry two phones around, seriously who doesn't use this feature?!? You get a call asking if you received a document sent email and you cant check it. Get lost and you can't Google location, your kids call and ask if you received that silly pic they sent via SnapChat; this ability is utilized constantly. Maybe the people asked didn't realize who much they used it or carry two phones.

Oh and when my ULTRA started acting a lil glitchy i upgraded to the Galaxy S5 the week it came out in May. (Deeply disappointed because it lacked the handsfree) It still has the dual capabilites....why not the TURBO/ latest and greatest/ DROID always DOES ??

Well in the Heartland of Tornado Alley it's nice to be able to talk to the National Weather service and Look at your Radar on your phone at the same time, and if this phone is not able to do as say like phones before it.. It could cause some risks now that type of weather is not some much of a problem now as were heading into winter but in the spring or before spring it would be nice if there was a update that would help the phone do 2 task at once..

Like ChristiLockridge mentions.. I would like to see A update ASAP for this issue or least before I buy one

tikibar1

Both the Droid Turbo and new Moto X are supposedly to receive an update by the end of the year to address this issue.

Sounds Good.. just for asking tikibar1 was the source of the info on this provided by A.C. or Droid Life I seen the article on D.L. but wasn't sure of a release date to help address it.. the update for my phone sets it for the new voLTE but I'm not sure if I run it, I'll run into the same thing so I think I'm going to hold off updating my phone for little till I learn more about it..

ChristiLockridge wrote:

And i've had every DROID since the original with the exception of the Bionic.

Then you have had phones WITHOUT the capability of talk/surf at the same time. If you don't realize this, then you don't(or at least didn't) use it as often as you think. Original Droid didn't have this capability. Droid X didn't have this capability. Droid X2 didn't have this capability. For the most part(there may have been exceptions of which I am unaware), NO Verizon phone had this capability until 4G phones and then ONLY when on a 4G LTE signal. 4G phones on a 3G signal did not/do not have this capability.

ChristiLockridge wrote:

The same as texting, or calling or browsing. This is just a given.

Personally, I check these things on EVERY phone before I purchase. This is just a given.

Look whatever they have in the Ultra and the Maxx and the S5 should be in this phone. I don't care about AN update that may or may not come within the next two months...I only have 14 days to return the TURBO, so I want answers now from someone official. I've call VZW twice and no one has a damn clue as to what I'm even talking about much less if or when it'll be fixed.

ChristiLockridge wrote:

Look whatever they have in the Ultra and the Maxx and the S5 should be in this phone. I don't care about AN update that may or may not come within the next two months...I only have 14 days to return the TURBO, so I want answers now from someone official. I've call VZW twice and no one has a **** clue as to what I'm even talking about much less if or when it'll be fixed.

If you want "official" answers now, then you may as well return the phone.

With that being said, the Turbo WILL get VoLTE, but since it is lacking an antennae you will not get normal voice/data simultaneously except via wifi. Without wifi, the only simultaneous voice/data you will EVER get is VoLTE on the Droid Turbo.

GalaxyClass

This service also only works when calls are placed between two VZW customers if each subscriber has a VoLTE-capable phone setup. As you pointed they must be in Verizon's LTE network footprint with a strong signal, as calls will drop and not hand off to other service like 3G.

I know it's coming and update, but even though I hope this inconvenience now doesn't shoot down sales or cause allot of returns..

ucgolf

I have same issue very unhappy

nicholasbranson

The part of advanced calling 1.0 that requires both parties of the call to have volte and advanced calling is just the video calling and HD Voice.

Spoken to Motorola and was told that the Droid Turbo is fully capable of dual voice and data. The said that Verizon has disabled this thenselves , and not only on the Turbo but the Moto X 2nd. So now that just pisses me off. Because since they did it intentionally then why weren't we the consumers informed? Because they want that money and they don't care if you return it because then they just get another $35. Scumbags. After 12 yr with Verizon I'm actually p.o to no end. And why hasn't an actual rep answered to this post? Suspicious

What extra money??? What extra money is Verizon getting by preventing you from using data???? Unless you have unlimited data, when Verizon prevents you from using data they are preventing you from giving Verizon MORE money. Your argument does not make sense.

RobB772

I have to agree with csintl Oct 31, 2014 9:47 AM.

Verizon has said that I live in a full 4G coverage area (Rochester NY, one of the first areas to have 4G go live) yet my actual experience with connecting to and staying on 4G LTE with 3 different phones (HTC Thunderbolt, Apple iPhone5, and Motorola Razr Maxx HD) is and continues to be disappointing. Most times, in the areas I spend 90% of my day in, I am 3G or 1X whether indoors or outdoors.

Verizon 4G LTE coverage maps need to be more honest and correct as they are touted in ads boasting their coverage. Even in full 4G LTE zones the actual coverage is not there.

If you spend most of your day in areas without 4G, you are not able to talk/data on Verizon phones anyway. Verizon only has simultaneous talk/data on 4G phones and then ONLY if you have a 4G signal. Talk/data is not available in areas without 4G, so being in a non-4G area for 90% of your day will mean you will not have talk/data for 90% of the time.

Ironkidz

It is sad that some of the "top" contributors on Verizon's forums are constantly putting the blame and responsibility on their fellow customers. It makes NO sense to answer a question with another question that is completely unrelated. "did you test this specific feature in the store"? Honestly, that would take hours with the amount of features smart phones are loaded with now. If you don't have a relevant and constructive response to help a peer, then keep your subjective comments out of it.

Weth

It is a technical limitation of the 1G,2G, and 3G that Verizon (and Sprint) use AND only if a phone manufacturer purposely builds in 2 receivers can a phone use data and voice at the same time prior to the release of voLTE. I don't necessarily check every detail of a phone at the store, but I do research it online before purchasing.

LTE current coverage to allow voLTE really depends on your local area. I have been using voLTE exclusively since the IP6P came out. The voice quality when you do call someone else on voLTE and Advance Calling 1.0 HD voice kicks in really makes you realize how poor voice sounds on regular cellular.

Also remember the voice portion of voLTE, although data, gets it own high priority data stream and is not any where near as sensitive to usual VOIP phones calls break up and warbling, such as SKYPE and Google Voice.

The good news is the phone will eventually allow voice/data simultaneously, but not quite yet. If it is that important, the only logical choice is to return it and get a current phone that allows it.

michaeljtimko

I have a G3 and before that a Note 3.

I was shocked when I first read this, but then I realized were talking about Verizon, so stupid decisions are par for the course.

I was really thinking about buying this phone off contract, but now I will probably go with the Note 4.

I can remember back to the days of 3G when we had to envy AT&T customers and drool over what there GSM phones could do. LTE kind of leveled that playing field.

I can't believe Verizon is so short sighted to think we would not react negatively to this kind of screw up. I don't do data & voice often, but when I do, it's nice to know I can listen to beats in the car and also take a call from the wife at the same time or talk to the wife and browse the web for a good restaurant in our area.

Now that we have made our displeasure clear, Verizon should be trying to move heaven & earth to get Advanced Calling 1.0 out this handset.

csintl

They will have to do more than get VOLTE onto the Turbo. They will have to make their LTE coverage as complete and robust as the 1X service, so that VOLTE is a useful capability. Now its nice when you have coverage, but useless when LTE is weak or missing.

Remember the ads a few years back, it was all about the network, and granted it is a great overall network, but by essentially disabling 1x for voice by requiring VOLTE for Voice and data combined before the LTE buildout is as good as the 1X buildout, makes it even more about the network. if you watch the signal strength on LTE and 1X (you can use many free apps to do that) you will see how spotty the LTE coverage is, in all but very urban areas.

Just because your LTE indicator is on, doesn't mean its usable for voice as reliably as 1X. My view is very hard line on this. Voice services have to be as bullet proof as possible, and just saying we get VOLTE doesnt mean its ready for prime time in terms of the infrastructure deployment. IT took a couple of years to roll out LTE to the point where the coverage was in a high percentage of place.

If you were to make a map of the US overlaid with 1x usable signal strength in all locations, this idea will work when the usable signal strength map for VOLTE looks the same or better. Sorry its just a cold reality.

Don't get me wrong, i really want it too, but I just think it will be another year or two before its as reliable as it needs to be. Nuf said.

footballwizz692004

Not all phones have the ability to surf the web and talk on the phone at the same time. The majority of phones do not have that feature so when one does have that feature it is promoted to boost sales. It is not a 'fix' from an update it is a hardware thing, how the phone is programmed and made in the factory.

Well you have to remember it's not first and certainly not last that a company is pushing new innovations situations come along with it, when new phones came out to work on 3G and 4G there were issue not like the current one were seeing but there were issues.) I remember the Thunderbolt having a heck of time coping with 4G but once the paddle got a good spin going and the boat moved forward it ran well.. I think the same will happen with these new phones and current phones being updated to the new innovation, but sadly at the cost of few upset customers..

You just have try and cope with it the best way you can..

$Photo of racknfrackn$ racknfrackn

I previous owned the RAZR MAXX and it could do voice and data at the same time . . . I am disappointed that the Turbo doesn't do this - how can a phone with such specs overlook something so basic . . . of course, my last DROID (the RAZR MAXX) also had a slot for a micro SD card . . . yep - that Samsung Galaxy 5 is looking better every day . . . I've got less than a week to make up my mind - I'm really hoping Motorola provides an update soon.

footballwizz692004

Why is everything Verizon's fault? Why jump straight to blaming Verizon when it's the manufacturers who don't put in two antennas. It's a simple fix without the carriers having to do everything themselves. As the manufacturer of the phones the blame should fall to them. But everyone has gotten so used to blaming Verizon for everything from customers not paying their own bills to customers losing their pets. It's ridiculous people.

Emmy692

Here we go with this entilted crap again, it's not all about us the Verizon Customers, and it's not always Verizon's fault that something can't do what it's said it's supposed to do, maybe if you don't like the fact the phone doesn't do what is said it's supposed to do, GO TALK TO THE MANUFACTURER!! Maybe they can "fix" it for you and tear your phone apart and you can be without a phone for however long it takes to put in that second attena so you entilted customers can surf/talk and the same time since it is SOOOOOO important, we've gone this long without doing we can go longer without it and be just fine!!

febiker

The problem is the whole 4th generation (4G) of wireless IMG advanced requirements for their network to be considered 4g it must be able to perform "Smooth handovers across heterogeneous networks." In other words a smooth handshake of calls between 3g and 4g infrastructures. Which is not covered under this VoLte as even their FAQ says calls originated on 4g will not transfer to 3g towers. Which is crucial in my area of my market. Why attack other customers when the ability to browse and talk was a huge sell point for when they started rolling out LTE devices and a good one at that. I use it almost everyday and thought it was a bit queer that they didn't think to inform consumers prior to purchase that there was a change in what at one point was the norm. Huge shock to me.

Weth

Verizon does not plan to install technology that would allow smooth handover of voice from LTE to 3G CDMA. They have stated that on several occasions. The plan is to phase out 3G CDMA and have 4G LTE as the voice carrier. Verizon is not there yet, but they are moving forward. It is cheaper to produce phones with only 1 antenna and transmitter so the manufacturers are adopting Verizon's plan and do not see the need to spend the extra money for an update that only benefits Verizon customers, with no benefit to the traditional GSM carriers and world customers. Verizon will continue expanding LTE coverage. Until then the choices will unfortunately be turn off Advanced Voice/voLTE and use the well tested CDMA technology or keep voLTE on have the ability for data/voice simultaneous but suffer the growing pains. Not saying I agree, just stating the state of affairs.

hutchisonline

Ambedkar

This is really annoying Verizon needs to fix that problem immediately talk and browse at the same time as one of the features I extremely need

JillCat

The option to add advanced calling is now showing on my verizon for my turbo. I activated it, now I guess I just wait for Verizon to push whatever update is needed to my phone for it to work. Rebooting didn't help. No volte option under mobile networks