I turn it off a couple of hours and it cools down then when I use Facebook or my other applications for five or ten minutes it gets warm or hot what should I do ?
We want your device to work flawlessly, Juniorgirl88. When did this issue start? Is your software up to date? What troubleshooting steps have you taken so far to resolve the issue?RobertH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
It started about a week ago I reset it yesterday
On Apr 26, 2016 8:42 PM, "Verizon Wireless Customer Support" <
Thanks for taking the time to provide this insight. Do you notice any difference after the reset? Any changes to the device in the past week? YosefT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is still getting warm not hot
On Apr 28, 2016 9:01 PM, "Verizon Wireless Customer Support" <
It won't load Facebook either
Thank you for all of the details, Juniorgirl88. Let's make sure we get this experience around and take a look at more trouble shooting steps that will solve this.
have you downloaded any new third party apps recently? Does the device have any water or physical damage? Are any other services being impacted? Please provide a few additional details and we will be ready to continue working on this for you.SteveR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Thanks for this information, Juriorgirls88. Let me assist you further with your device running slow. Have you check how much memory you have on the device? If not here’s a link to the steps http://tiny.cc/1ja8ay and if you find the device is running low on memory, this this link to free up memory http://tiny.cc/9ma8ay and post back with the results. EdwinW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm on my parents phone plan
Miss Jennifer
On May 2, 2016 10:52 PM, "Verizon Wireless Customer Support" <
