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Why does my phone keep crashing?

albar1994
Newbie
‎06-11-2012 08:40 AM

I have had my new Razr for probably a week and half now. Yet, everything keeps crashing and I have to end up force closing it. What should I do?

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Cody21
Master - Level 2
‎06-11-2012 09:03 AM

Honestly it sounds like you have a faulty APP causing your grief ...  How reproducable is the issue? Did it start immediately out of the box? or was it fine for a few days and then suddenly started to crach?  Probably time to start uninstalling things you've recently done ...   You can also boot into SAFE MODE which would prove whether it's a 3rd party APP or the phone itself.

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B33
Legend
In response to Cody21
‎06-11-2012 12:26 PM

+1

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bearone21
Legend
‎06-11-2012 01:04 PM

good points already mentioned but how many apps did you download when you 1st got the phone, any could be the problem child.

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B33
Legend
‎06-11-2012 11:57 PM

As Bear Mentioned Apps can Cause Chaos. Try Operating your phone in Safe Mode.. and see how it Does..b33

Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA  

Note Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enable Safe mode
Disable Safe mode

Enable Safe mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Power button
  2. Power the device on.
    Note Press and momentarily hold the Power button.
  3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
    Safe mode
  4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
    Safe mode
  5. While in Safe Mode, remove the most recently installed applications.
  6. Power cycle the device then attempt to use the device.
  7. If the device works properly, install applications one at a time to identify the application causing the problem.

  

Top

Disable Safe mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
  2. Power the device on.
    Note Press the Power button.
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NuDroidUsrr
Specialist - Level 3
‎06-12-2012 03:41 AM

albar1994 wrote:

I have had my new Razr for probably a week and half now. Yet, everything keeps crashing and I have to end up force closing it. What should I do?

Do you see a particular message that tells you that it had to be forced closed? As mentioned, what apps do you have installed? Since it is only 1.5 weeks old, you could also take it back to Verizon to have it looked at. If you have only a few or no secondary apps installed, then maybe it could use a factory reset which they should be able to do for you. It could also need to be replaced as the hardware could be faulty.

  Remember, the most important time is the 1st 14 days....

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