ISSUE: My Verizon MotoZ4(2) 5708 hotspot displays on my Windows 10 computers as an available network but after entering its password I get “Windows can’t get the network setting from the router.” On the phone I go to the hotspot, manage allowed devices, limit 10, allow all devices is grayed out, none appear, I try to add allowed devices, I enter the requested MAC address (for the HP desktop B0-35-9F-DE-BA-D4; or Dell laptop AC-72-89-CS-6E) and “cancel” is the only working option – “OK” is grayed out. Would like to activate the "all" devices choice. How do I get around this or is there another solution to getting beyond “Windows can’t…”? Have tried the online suggestions, chat, Verizon and beyond. Motorola says talk to Verizon. David
Didn’t mean to be unkind or unappreciative of support’s efforts slogging through hours of troubleshooting, but my phone still has no working hotspot. Last Saturday in a 3-4 hour chat I was led through every step for both the phone and computer. I then did the safe mode and physical damage checks. I have a copy of that. Also authenticated and confirmed provisioning. Glad to make a reasonable effort via email or message tp supply screenshots or whatever, but it’s probably time to back up the Z-4 and send it to Motorola while still warranted. A year ago Motorola replaced without charge my Verizon Z-2 that failed but I had already bought the Z-4. I can reactive the Z-2 while awaiting Motorola’s evaluation of the Z-4. In addition to the Z-4’s hotspot issue its SIM card tray will not open so Verizon will need to supply a card to activate the Z-2. Can that be done at the local Verizon store? If not, how to I proceed?
Thank you for taking my call, David. I am glad that we were able to update the Hotspot password and determne we needed to select Network Key instead of the router PIN. Please feel free to reach out if you need any additional support!
YaleK_VZW
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