anyone had problems with "gorilla glass" besides me?

[mushkers]

Has anyone besides me had a problem with the "gorilla glass?"

It loos as though it was necessary to make a thin display cover in order to keep the device thin and it because necessary to use the more expensive corning product. HOWEVER.

The Android Razr fell from a height of about two feet, onto my foot and bounced onto the floor. the glass shattered. gorilla glass? nice marketing ploy. When I brought it up to the service department Verizon said it was not their problem as the unit was two or three days beyond the bumper to bumper warantee and Motorola, almost impossible to understand the oversees agent, reading from a script, was unwilling to help me unless I paid them $150.00 ..

I have a feeling that I am not alone here and that, some day, when it is too late, there will be a recall on these devices or a slap on the wrist to Motorola. Motorola went through some hard times about 25 years ago and made a remarkable turnaround through a series of moves. Now, I wonder what will be next with them.

[bearone21]

gorrilla glass helps with scratches, not being dropped from 2 feet, "IF IT REALLY WAS ONLY 2 FT"???

verizon customer service folks aren't necessarily the dumbest folks on the planet.

"overseas customer service agent", every one i've talked to, since back in gte days, has been in the good old us of a.

[ATW74]

I also have a droid razr and the screen cracked in two after falling 2 1/2 feet unto a laminate floor in my house.  It was marketed as protection from normal drops.  I do not know one person who has never dropped a cell phone.  This phone can not take everday wear and tear.  Look at other posts and reviews.

[kblgy]

i have a razr maxx that currently has a scratch on it.gorrilla glass and all.i think i'll call customer service.

[Cody21]

I had my DX for about 18 months - not a single scratch on it ..  Then again I never dropped it from 2+ feet onto a hard surface. I think I dropped it from my arm chair once or thrice, but onto a carpetted surface ...  It was very robust for me ..  So far so good with my Razr Maxx as well ...  I dropped it a few inches when poicking it up one time onto a table ... no breakage ... knock on wood.

[B33]

I had a couple of those butt pucker moments too Cody the edges of the Maxx can be Slick an when you think you Got it Boom it Goes out of your Hand's As soon as I can i want to get me a Body Glove Case they have them Now at the android Central Store.com for $23.99 or $29.99 an Verizon might have them in stock as Well. I really liked using it with my Incredible.. b33  

[Tidbits]

It is added protection...  It doesn't mean it will not break or get scratches... just reduce the chances...  Also it depends how the cell phone lands as well. 

[B33]

Yup that's right Sir you still have to be careful.. an i thought you went to sleep on me Tidbits b

[mushkers]

that having been said, the phone is lauded by verizon and motorola as being resistant to that sort of thing. dropping a couple of feet,and cracking and/or scratching,  no matter how it lands, does not sound like a "feature" to me. i put this posting here to see what others have experienced about this. apparently it is a problem. i am sure that they have addressed the issue and decided that it is not hot enough to deal with. so it is "to hell with them". haven't we seen this cover up before, many times, with other companies, like dell and toyota and joe camel? if you have an item that is vulnerable to cracking (thin= a need for strengthened glass) you must recognize that weakness and stand behind your product. i don't want to degrade the nice animal, but, doesn't this sound like a weasel to you?

[mushkers]

by your own statement you have not dropped it, except onto something cushioned. if you treat your phone like a baby you may beat the odds, though this model's design seems to tend to slip out of the pocket. chances are, though, that if you use your phone in a normal manner, sooner or later it will drop. there are forced announcement on cigarette packages cautioning you about the health of that product. had that announcement been on the razr i, for one, would not have bought it.

deception is the worst kind of lie. to motorola's credit, i must say that there are surprisingly few responses here to my posting. nevertheless, it is a serious issue and i feel that they are remiss in their obligations here. do no evil? i wonder.

[kblgy]

i just got off the phone with customer service and they they say they are not responsible  for the scratch ,yet thet have it on the site being scratch proof.but it is fully functional, also he is trying to say i only have a one year warranty? last i checked if i have ins on my phone it's covered under a 2 year warranty.

[draythomp]

I have stuff in another thread about this as well.  I had my screen break, without it being dropped....ever.  I was taking a picture and the screen cracked vertically from top to bottom.  When I took it to a store for examination (I wanted to know what happened), it cracked again horizontally right there in the store while the rep was watching.  I called Verizon, no help, called Motorola, no help, insurance company and got the phone replaced.

Then another poster on this forum suggested I contact Corning.  Initially, they gave me the canned response that the glass was tough, but it would break under enough stress.  This was exactly what I expected.  Then, surprisingly, they contacted me again and wanted to examine the phone.  OK, I would have loved to have gotten that note a few days ago, but I had to return the phone to the insurance company to avoid a huge payment.

So, if one of you that has a broken screen still has the phone, contact Corning.  I used the URL:  http://www.corninggorillaglass.com/ and clicked on the 'contact us' link at the bottom.  It was a few hours until the first non-committal response.  I replied to that one and then I got a real person that sent me a mail.

At the very least, they seem to be taking us seriously.

[momandjd]

RESPONSE FROM CORNING:

Good Day!

We are sorry to hear that you've had a problem with your device.  While Corning® Gorilla® Glass is better able to survive the real-world events that most commonly cause glass to scratch, chip or break, if subject to enough damage, Gorilla Glass, like all glass, can break.  We recommend you contact your device manufacture to review your warranty and their repair program.

Thank you

[B33]

Typical Response!

[DrDavidEP]

Just sent them an email - hopefully will hear back from them with SOMETHING.  I just received a replacement device from Asurion 3 days ago, and a few minutes ago...the screen cracked, and now the display doesn't work.   It was only 3 weeks ago that my 2nd motorola razr maxx became UNUSABLE because of a broken screen.   VERIZON WIRELESS - PLEASE FIX THIS!   WE DON'T HAVE MONEY TO KEEP SHELLING OUT $99 TO AN INSURANCE COMPANY EVERY TIME A PHONE THAT YOU SELL US, AND ENCOURAGE WORKERS IN YOUR RETAIL STORES TO UPSELL, BREAKS DUE TO FAULTY MANUFACTURING AND COMPONENT SELECTION (CORNING/MOTOROLA). I suggest you MAN UP, and FIX THIS PROBLEM BEFORE YOU SUCK THE LIFE OUT OF MANY CONSUMERS WHO FOR YOU TO HAVE YOUR LAVISH LIFESTYLES!!!

[jlronthenet]

I just bought my razr maxx hd a week ago. I also bought a outter case for it. The phone wasn't in the case right and when I got out of my truck if fell out of case onto the concret and broke the glass. Now the phone still works but the display does not. You would think that a $50.00 case would be enough protection for such a short drop.

[NuDroidUsrr]

  But you also said that you did not have the phone in the case right? How do you expect a case to protect it when it is not put on right?

[DrDavidEP]

My current RAZR MAXX's outer gorilla glass cracked right in the palm of my hand. The phone was very warm at the time, but not hot...otherwise I wouldn't have been holding it in my hand. When this happened, I had only had the phone in my possession 3 days.  Guess the built in, non-removable battery that causes the devIce to get so wash caused the gorilla glass by Corning to crack.  😕

[draythomp]

Meanwhile, I recommend we expand our complaining by posting everywhere we can think of about this.  For example, I've posted on some forums, blogs and Amazon.com.  If the word gets around and some of the news sites pick it up, it'll go viral and Motorola will NOT be able to ignore us anymore.  Verizon doesn't want the bad publicity of an extremely fragile phone ricocheting all over the internet.  Especially the RAZR MAXX, the battery life and capabilities of this phone are awesome and a shortcoming like this could kill it.

The internet can help us if we let it.

[uncnqrd]

Similar problem.  I posted on this thread that has a ton of similar stories:

http://www.relaxing-fun.com/android/droid-razr-maxx-broken-screen/1938

Here is my experience that I posted on the previously mentioned site: "Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s"

And Verizon said too bad nothing they could do. 

[B33]

uncnqrd wrote:

Similar problem.  I posted on this thread that has a ton of similar stories:

http://www.relaxing-fun.com/android/droid-razr-maxx-broken-screen/1938

Here is my experience that I posted on the previously mentioned site: "Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s"

And Verizon said too bad nothing they could do. 

Alright you Got my Attention an if this is  An i Will Stress a Manufacturing Flaw it's something that needs to Pushed Hard at 3 Not just 2 not just or 1 of the ones in the Circle. Verizon , Motorola , Corning it should be on Corning's plate as they are the Manufacture of the Glass But it's in a Motorola Product and is being Sold By Verizon. So one these Companies Need to step up to the Plate an Hit a Home Run on a Solution an Very Soon. As these Devices are not just Being Sold Here but in other Countries as Well..b33