cant send a picture message, message size limit reached

zjoy622011
Newbie

My droid razor just recently started to not let me add pictures to messages. It says the pictures to large that it has to be resized, its always said that but then it would resize it and it would send. but now it is starting to say message size limit reached sorry, you cannot add this picture to your message i tryed to use old pictures in a message that ive previously been able to send and i get the same message. My pictures are set on widescreen 6MP right now and video resolution HD+ (1080p) i tryed changing these settings and it still doesnt work. i have pictures that are 1.2MP and they wont even send. it wont let me send a video or audio either only text. Please help!

Labels (2)
0 Likes
Reply
2 Replies
vzw_customer_support
Customer Service Rep

zjoy622011-

I definitely want to help restore the devices capability of sending photos! Has the device gone through any recent updates? Is this just picture messaging, or also photo sharing like Facebook, Instagram, etc? If you are using any third party texting apps, I recommend trying the built-in messaging app instead. Also, what city & state are you located in? I want to ensure there are no issues related to the network involved here.

Keep me posted!
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply
bearone21
Legend

email the pics, no reduction in size.

0 Likes
Reply