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content transfer will not transfer contacts

I'm attempting to use Verizon content transfer app to move content to an iphone but my moto z is not allowing the app to access my contacts, I already checked permissions for the secific app. is there anything else i can do to help transfer my contacts? To be clear there is no prompt telling me that the moto is not allowing access so it may be a issue within the app, it does not populate any data for contacts prior to transfer.

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Verizon_Support

Thank you for reaching out to us, teddy524. We understand the importance of being able to access your information. Let's fix this together. Have you tried to uninstall and reinstall the application? Have you powered the devices off and then back on?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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