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copying videos from Android to PC

I am trying to copy all of my pictures and videos from my Droid Maxx to my PC via USB connection. Some of the videos copy but there are some that somehow convert to pictures.

How is this happening and how can I prevent it from happening?

Thank you,Becky

Comments

Verizon_Support

Mortie9,

We understand the importance of wanting to preserve these memories. Let's make sure these get copied correctly. Can you tell me how you are transferring the pictures? What steps did you take? Are you using a Windows computer or a Mac?

JenelleR_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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