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dropped calls

My husband and I have the same exact phone. Its the moto z force. He can get calls and mine will connect and drop the calls. This is getting ridiculous. I live in a rural area and I know cell phone service is spotty but why does his work and mine doesn't?

Comments

Ann154

What is the network mode setting? Are you using the HD Voice feature?

GAITHR68

It's on HD voice.

Ann154

Network mode? Global or CDMA/LTE mode?

Verizon_Support

It's frustrating when your calls are having issues with staying connected, Gaithr86. Let me see what's going on and get this issue with the dropped calls resolved. What's your zip code? When did this issue start happening? Please share some additional details so I can look into this service concern.

EdwinW_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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