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horrible connectivity

Crimsonblues

My advanced calling is off (not sure why it should be if I need to use it)

I replaced my Sim at the store.

Switched from global to LTE.

Switched from LTE to global

Removed Sim card for 15 mins

I have no change in my connectivity or phone call clarity. Inside and outside of home within a 5 mile radius. 49442

I put in a ticket with tech support but I have limited hope that it will be corrected.

I just got the service on 6 phones last Sunday. I need a resolution.

Comments

Snn5

What type of signal are you getting? 1x, 3G, LTE? Did you have good service before? Are you a new customer? Are all the phones acting the same?

Crimsonblues

Yes we are new customers. 2 droid turbos and 1 HTC m8 at my house, the

other 3 are at a different location. Not stellar connection there but not

experiencing the same as we are on the two turbos with call quality. All 3

phones at my location have horrible connection at the house and outside

within a few miles.

Range from 1x to a couple bars on 3g and if I go about a half mile up the

road I can get 1-2 bars of 4g

Snn5

Sounds like a location issue. The coverage maps are an estimate and only for outdoor reference. Indoor coverage is not guaranteed. Perhaps you are in a location with many obstacles or other factors. Are you within the 14 day return period and is there a carrier with better coverage available? I know you probably want to keep all lines on the same carrier and a network extender may help you at home and keep all the phones on the same bill. You can have a network tech come out to the area to measure signal or give Verizon a call to discuss any other option you may have, like the extender if you also have high speed internet access at home.

Crimsonblues

Thanks for the info, I am aware of all of that. I am going to get an

extender but that only helps me at home. I need to make work calls outside

of my home without drops or sounding like they are under water.

Flat Geo with trees mostly. No hills or valleys.

I know they cannot guarantee coverage in the home but outside the home they

say I'm in a good area. I am within the 14 day window but do not want to

worry about restocking fees and all the other mumbo jumbo that comes with

it unless it is absolutely necessary.

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