my moto z force droid keeps disconnecting itself from the wifi. I have already did a network setting reset and cleared the cache, turned off the "bad wifi" setting, and checked to see if the system was up to date.
Having a working WiFi connection is important, REGCEC61. I appreciate all the steps you have taken. Have you noticed this behavior with multiple WiFi networks? When this happens, are you able to use the WiFi connection before it disconnects? When did this start?
AndreaS_VZW
Follow us on Twitter @VZWSupport
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I'm having the same issue. And I have a replacement phone. I've done a Network reset, factory reset, got a new phone. It's not my internet or wifi router, because I've checked for updates on that as well. Non of my other devices on my wifi disconnect. I'm not pleased at all, because I have to add store gigs to my plan. I think there is a problem with all the phones honestly.
Getting your phone up and running in tip top condition is our ultimate goal for our customers, Talitha.calamia. We’ll work together to see if we can find out what’s going on. Let’s make sure that WiFi Direct is OFF. Here is a link with the steps: https://www.verizonwireless.com/support/knowledge-base-205151/ How long have you been having the connection issues?
-TakendraW_VZW
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So I've had my phone for 2 months. I tried your troubleshooting and it didn't work. I'm still having connectivity issues.
I also have this problem. Just recently it is very bad. Other devices in my network are fine. It just drops out, then if I reconnect it might work for a few minutes then drops again!
Green32, I know I depend heavily on Wi-Fi. Are you having issues with every Wi-Fi connection or just a certain one? Have you ever maintained a solid connection with Wi-Fi? Anything change recently to potentially lead to this?
RobinD_VZW
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Only this phone has the problem. Other phone, 2 computer s and TV all connect and stay on.
I'm having this same issue as well. I just got the phone on June 1st and have been trying to troubleshoot it myself but nothing is working. It's very frustrating when I'm at home because I don't have mobile data there and when I'm at work it's constantly interrupting what I'm doing. This needs to be fixed or I'll have to return the phone which also makes me mad because I already bought cases, extra charges, etc for it and they won't work with any other phones.
It's important to keep a strong WiFi connection, GREEN32. To get a better idea where to start can you advise what troubleshooting steps you have been able to complete so far? Have you had a chance to forget your WiFi network and reconnect as new? In Settings>System Updates>Check For New does your phone show your software is current?
LaurenC_VZW
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Vthor, I know how important it is to have a working phone at all times. Especially if you have purchased all the accessories for the device. Just to clarify, are you having issues with the Wi-Fi disconnecting from your Moto Z Force? If so, when did this start? Did you make any new changes to your phone when issues started?
Thank You,
MichelleL_VZW
VZW Support
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Both my son and I have the Force and we both regularly disconnect from the wifi at home. I also disconnect from my office wifi. I have tried all of the trouble shooting tips given on the forum to this point and nothing. I did not have this problem with my Samsung S4 and my daughter hasn't had the issue with either of her iPhones. And none of the other devices that connect to my home wifi have had this issue, only the Motorola phones. I bought the phone during the $15/month promotion in January so am I locked into this phone for the 24 months if this problem continues?
There are reports on the web of others with Moto Force phones having issues with WiFi. Maybe your phone is defective. Isn't it under warranty?
Some more sleuthing is in order.
I guess I'd first try rebooting the router. Does the phone remain connected?
I'd download WiFi Analyzer. Is your WiFi on a channel that is competing with someone else's router? If so, try changing the channel to one where there are no other routers, or where the signal level of another router is very very low.
I'd consider changing the router's position. Computers (Laptops and Desktops) generally have a much bigger antenna for WiFi than a phone. Do you have the flexibility to run a long CAT5 cable along the baseboard from your modem to the router, and put it in a different room or different part of the room?
You could download a program like Network Cell Info Lite or Advanced Signal Status. What is your received power from WiFi in various parts of the house? Download the same app onto someone else's Android phone and compare. If only iPhone available, download OpenSignal from the iTunes store. Your numbers should compare favorably. If not, well, yeah, you may have a defective device.
We have rebooted the router (which is secure), rebooted our phones, forgotten the network and reconnected. My phone drops wifi repeatedly even when I'm sitting in the same room as the router.
Since both of us have had the phone less than a year, it should be under warranty. Given the number of people that seem to have this same issue, I'm thinking it's issues with the phone. I will go to a Verizon store and see what they tell me about replacement... although if it is an issue with that model of phone, a new one will not solve it.
CSI24SEVEN, maintaining that connection is important. Let's take a closer look at what has been happening. You have taken some great steps in getting this resolved. When did these disconnects first begin? When checking device software, is there an update available? I know that this is happening on two devices, may we have you complete a health check on one and send us the screen shots. Simply follow the steps at http://spr.ly/658384qHh. Anything that is in red or yellow will be something that we want to take a closer look at.
LorenB_VZW
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Yeah, well the VZW store is going to have WiFi too. You should have some quantifiable data at your disposal. Hard to argue with that. Subjective info? Yeah, that puts you at a disadvantage.
You can skip all the steps I spelled out, but the most critical thing is download the app and compare your signal strength to another phone - in the store if you have to. Download the relevant app onto one of their display units (make sure a different model). I bet you they will let you if you are very nice and explain you're trying to diagnose an issue that has been a problem since you got the phones.
If the numbers don't compare favorably, well then, you probably have a model issue like you said. Maybe they will help you. Maybe not.
Yeah, the problem seems to be widespread. Like you said, you could return it for repair, but would the situation improve? It really depends on if the replacement is of a different production run. If you can remove your battery, I bet the manufacture date/details is underneath.
Good luck.
Just so everyone knows :
- this is a known issue
- motorola readily acknowledges it
- verizon denies the issue exist
- there is no fix
- it works better on an old router on IPv4 but the bug still happens
- sometimes when it says it's on wifi it's actually not (this becomes obvious if you turn off 4g data)
I've had 3 of these phones and they all do the same thing on 2 different wifi routers.
No other androids have this problem.
I have the same issue. It actually worked perfect for several months when I bought the phone but I started having issues with other things on the phone so I did a factory reset. Ever since this reset, I've had the WiFi connection problems. I've already went through everything on this forum and anything I could find in developer options. It does it on all WiFi networks I connect to. I've also noticed that sometimes the ping is very latent. This is VERY annoying as I own my own business and rely on WiFi calling to talk to my customers as well as running sound equipment with my phone remotely. Any help into this matter would be appreciated before I resort to another device.
We completely understand how important it is to ensure that your device maintains a stable Wi-Fi connection so that you can use Wi-Fi Calling, Yamahafan22. Especially when it is for professional purposes. You have completed some great troubleshooting steps to attempt to resolve this so far and we definitely want to ensure that this is resolved in the end. Just so that we can see this from your eyes, can you please describe what is happening that tells you that your Motorola Moto Z Force disconnects itself from Wi-Fi? How often does this happen? Does this seem to happen with any Wi-Fi network that your device connects to? BrettA_VZW
If I'm on a WiFi call, the call will start cutting out then will drop all together. The phone pops up "WiFi disconnected" and the WiFi symbol disappears from the top of the screen. After about 10-20 seconds it automatically reconnects like nothing ever happened. I have noticed that when the calls start cutting out, it shows the wifi signal is very weak but I'll only be 5-10ft from the router or access point. It does this on all networks. Again it worked perfectly for a long time, but started this AFTER the last factory reset. Most of the networks it does this on, worked fine before the reset.
Thank you for the details provided. Please reset your Network Setting. Here is a link with steps on how to complete this: www.verizonwireless.com/support/knowledge-base-205257/. Once complete, please restart your device and test it. We will stand by. AlbertP_VZW
I have been dealing with this for over six months. It might have been longer before I noticed it recurring. Lately it's been seemingly impossible to maintain a stable WiFi connection. I tried all of the fixed mentioned here. If you know the phone is defective, just say so. I don't appreciate being patronized with suggestions for fixes you know won't work.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Chrisislike, we understand the importance of making sure your device has a consistent Wi-Fi connection. We appreciate all of the steps you have taken so far in efforts to resolve this matter. Can you please let us know if your device has the latest Software Update? Have you tried a different Wi-Fi connection and received the same experience?
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