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problem syncing contacts with Gmail

whoanellie
Newbie
‎12-17-2012 06:10 PM

I'm having a problem syncing contacts from my new RAZR MAXX HD to my Gmail account. Syncing calendar entries and syncing newly created contacts works fine. However, the original contacts (loaded by Verizon through backup assistant when I bought the phone) do not show up in my GMAIL account no matter what I try to do. Any suggestions? Thanks

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vzw_customer_support
Customer Service Rep
‎01-08-2013 03:43 PM

I hope you're enjoying your Razr Maxx HD @whoanellie! Only Google contacts will show in your Gmail account. Since the contacts that are brought over from Backup Assistant are actually imported as Phone contacts, they won't show in Gmail. But I have good news! You can export those contacts to your SD card and then import them back to your Google account on the phone. http://bit.ly/VNMYBE Within minutes, they'll sync to your Gmail account.

If you'd prefer, you can also export your contacts from the Backup Assistant website and import them to Gmail directly. http://bit.ly/108QABu

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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