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"Could not access the internet" after Jelly Bean update

Since the update to jelly bean the other day, I have several apps that now give me a message that they could not access the internet. This happens while I am on the 4G LTE network, and also when I am at home and connected to my wifi network. What the heck?

Thanks in advance for your help.

Comments

Verizon_Support

Mifrett, don't panic. I'm here to assist you. It sounds like the software update may be conflicting with the software of the applications that were previously downloaded to your device. I recommend that you uninstall a few applications in Settings>Manage Apps> tap the app>tap uninstall application. Once you have uninstalled a few applications, power your device off/on. You may redownload the applications that you previously had. However, this time, the applications will be downloaded to your phone with the latest app software. I trust that these steps will improve the performance of your device. Keep us posted. We're here for you.

LasinaH_VZW

VZW Support

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