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"sorry, cannot add this media"

Using message+ trying to send a plain text message. When I hit send I get an error message of "sorry, cannot add this media" when I haven't added any media. When this same person texts me it goes into his message folder but I cannot message him back bc of this error.

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Verizon_Support

We definitely want you to be able to reply to your conversations easily, Lreames14.

One common troubleshooting step would be to reset the messaging app. This will not delete any of your text messages, but it will restart the application fresh to potentially clear out any glitches: http://spr.ly/6586DK4ra

When did this issue start? Does it impact all of your outgoing messages? Are you having the same error with all of your contacts, or just this one person?

KarolineD_VZW

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