Child Item

Site Totals

61363 Questions Answered 267 Categories

"unfortunately, email has stopped" message

Hi I owned turbo for a month. I had "unfortunately, email has stopped" message on my corporate e-mail exchange server push account. I reserch the issue and I tried (1) erace the account, (2) wipe cache partition by recovery mode (3) account resister. It made it work to normal while but I already had 3rd time in a months. Can you give me permanent solution for this issue?

Comments

Verizon_Support

I want to ensure your device is running in top form. May I ask if the error message appears when you're completing a specific? ( ie, deleting messages, marking messages as spam, etc) Are you using the stock e-mail application?

YosefT_VZW

Follow us on Twitter @VZWSupport

KazOhara

Hi. My exchange server connection is push and I also set synchroize the

email once several min. No paticular opearation trigger the massage, I

think. When it happens, E mail keep acessing the server and keep popping

tye massage when email try to contact the server. After I waiped the cache

and reset all email connectin from scratch, The email sync the server

contents till the email which synced just before the massage appear. Then

start popping the massage again. It is suddenly reading again after several

wipe and settng try without any special operation. It is very anoying. Is

it SW issue or HW issue?

On Dec 28, 2014 12:14 AM, "Verizon Wireless Customer Support" <

Verizon_Support

KazOhara Thanks for the update. We absolutely want to get to the bottom of your email error messages. What we would like for you to do is try a 3rd party email app such as k9 or anyone that you're familiar with and set up the account. Please try and let us know what happens.

SheritaH_VZW

Follow us on Twitter

@VZWSupport

KazOhara

Thank you forthcoming suggestion.

I started to use Mailwise. I will.let you know if the issue occur again

Sent by Mailwise – Your emails, with style.:)

dctrainer

I'm having the same problem....

KazOhara

Since I changed to 3rd party mail app, I did not see the same problem. I will report again.

Child Item