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sending a refurbished phone HIGHLY UPSET!

so i got a brand new droid razr maxx about 2 weeks ago. i love this phone everything worked great. then the other night it started messing up. it went dead and i charged it. well when i turned it back on the screen was frozen i couldn't unlock it. the hard keys on the bottom weren't working, it was extremely hot ,it kept turning on and off by itself and i couldn't turn the screen on without unplugging the charger and plugging it back in. so i did a hard reset by pressing the up/down volume key + power button and it still didn't work. well it finally started working and i went to sleep. i woke up the next day and it was doing the same thing, it came back on finally again but it didn't give me the option to turn off when i hit the power button, and i had charged it all night i took it off charge at 8:00 a.m. by 11:00 a.m. it was down to 30% battery and extremely hot. so i take it up to Verizon and they tell me they will send me a REFURBISHED phone because i had gone over the 14 days by 2 days! i think this is complete and total bullcrap, i pretty much paid $350 to get a USED phone that had already messed up before. i talked to a couple different representatives and they explained how they are all LIKE brand new they go through all this testing yada yada ya. i don't care. it's still the fact of it being a used phone when i paid almost $400 for a new one. so they pretty much screwed me over. if my account wasn't in my dad's name and i had the extra money to spend to terminate my service and start one at a new company i would. they got the money for the phone and i got half the deal pretty much.

Comments

AZSALUKI

this likely won't make you feel any better, but it states in the contract that it can be exchanged in the first 14 days for and after that it will be replaced with a certified like new device. they have to set a time limit or they'd have to replace devices for up to a year with brand new devices. they simply can't afford to do that. fyi...i've bought certified like new devices before (because they are cheaper) and there was absolutely NO way to tell that it wasn't a brand new device.

commonsense101

You can always send your phone off to Motorola and be without a phone for a while or you could try a factory data reset.

I'm guessing this is the first time any electronic you bought has ever needed to be replaced, but this is common practice and at least you know now.

amndmc07 wrote:
USED phone that had already messed up before.

Nope, thats not at all what it is

budone

I agree, I would do a master reset. Could be an app that caused the issue.

Eskimo1

We exchanged wife's Droid3 for a "like new" replacement and I couldn't tell the difference from a brand new device. Don't sweat it unless the like new one isn't really like new..

keitoflan

I had a refurb Droid 3 sent to me and it works better than the original new device I had purchased. The only difference was that when I recieved it it didn't come with the manufacturer box and materials. I love my refurb.

Tidbits

commonsense101 wrote:
You can always send your phone off to Motorola and be without a phone for a while or you could try a factory data reset.
I'm guessing this is the first time any electronic you bought has ever needed to be replaced, but this is common practice and at least you know now.
amndmc07 wrote:
USED phone that had already messed up before.
Nope, thats not at all what it is

Honestly there are a few types of refurbs... There are ones that were messed up before, and ones that were returned during the grace period. They can't repack those and sell them like they are BNIB.

notarep

Its not new after 14 days, period. You should have took it back the moment it messed up. Its like how a new car depreciates 30% after driving it off the lot.

B33

You Got that right on the 14 day return:: We have a New Chevy Extended Cab an it just Cracked a Year Old an we have Replaced the Bottom Seat Covers an Cushion's , Had New Glove Compartment Door put in it.. an will be putting New Carpet in it in a Few Days because the Carpet Fibers are Wearing Off. When we first Got it We had to Switch the Front Springs because one side was leaning Down more that the other side. It was Covered By the Warranty! But we couldn't Take it Back! An we can't trade it Off either We would like to. Basically My Folks are Stuck with it. Unless Some one drops a Money tree on our Door Step. Lol

smccollom

It's upsetting that we now must pay for the privilege of having manufacturers stand behind their products in the form of purchased warranties. I'm sorry for the understandable frustration you feel. It sometimes seems that once they have your money people do not really care if you are happy. However, you can make the best of this situation and realize that even though not apparent, things do work out if you keep your own integrity intact. Maybe you will love the refurbished and realize it's the way to go for future purchases giving you a lifetime of savings! Good luck keeping your good thoughts in the face of trials.

commonsense101

smccollom wrote:
It's upsetting that we now must pay for the privilege of having manufacturers stand behind their products in the form of purchased warranties.

what? you get 1 year warranty for free.

Lifter5

Hello,

I understand your issues with receiving a "factory reconditioned" device as a warranty replacement. Please don't think that I work for any of the companies involved with this decision because I do not. I am simply a new Verizon customer who has had a Droid RAZR replaced after two weeks of issues. Yes, it was replaced with a "refurb" and, yes I do understand why.

I worked for (That company that spawned the iPhone) for six years. Up until recently, all I have owned have been AT&T iPhones, right up to the 4s. In fact, one of my jobs was technical support (specifically iPhone) and I understand the logistics behind warranty replacement.

My main point is that after receiving my refurb replacement I have noticed the following-

1. WAY better battery life. I mean WAY, as in all caps to emphasize how much better it is now.

2. WAY better performance and fewer, if not any lock ups.

3. Better connections. This goes for everything from USB, 4G, WiFi, etc...

4. Better graphics! Yes, I'm not kidding.

5. Less propensity for cosmetic damage due to normal use.

6. WAY quicker charging via wall or USB.

To summarize- Refurb or not, I have to say Way to go guys (and gals). I am extremely happy with this new(ish) device. Maybe my first one was under spec or something. Maybe this refurb has had the kinks worked out. Whatever the case, don't knock refurbs as long as they carry a warranty and, more importatnly, work better.

Did I mention that I don't miss my iPhone? Anyway, just give the replacement a chance and you just might be surprised. As a long time AT&T customer I am quickly learning the many reasons why Verizon actually is an industry leader.

-Mike

Rosarally

I have a Droid Razr. My husband got it for me for Christmas and it is JUNK! I called in January because I wanted to take it back and Verizon told me you are 2 days to late to return it! I have to charge it twice a day at least. I can only use it to text and call on or I have to charge more than that. This phone is junk. Why do you think they brought out the Maxx with an extended battery? I finally went to the store yesterday because I found out my phone was flagged for other problems... They did not even have one of these at their stores. They are sending me a like-new one. This is crap! Verizon is getting worse than AT&T. I pay almost $200 a month for 3 phones and I got treated like a dog yesterday. I was told by the salesman that he has not heard of any problems with the batteries on these phones. Has he been living in a cave?? My husband spent $350 for JUNK! They talked him into the bundle also. I want an Iphone. I will get one as soon as I have the money to pay off my contract which will be next tax time. Verizon and Assurion has been problems for me. I had a phone last year that Assurion sent me 4 of them and finally sent me a new one and it worked until Dec. I hope I am surprised but I don't think I will be. It is not a smartphone. It is a dumb phone! And I am stupid to still be with Verizon. People beware. They are also talking of adding a $30 charge when we upgrade. At least that is a little of what I heard yesterday. They will not say anything about it at the stores.... Good luck Verizon customers. I hope to be an Ex-Verizon with an Iphone next year!!!!

Rose

Rosarally

I feel your pain. Went through about the same as you. Missed the return date by 2 days. Wanted to trade the Droid razr for an Iphone. They would have actually made money off me. DUH!! but no they would not do it. I have tried everything with this phone. Read what I wrote further down. I am disabled and cannot be running to there store to have my phone checked all the time. I have RSD and I don't even like to go out in the cold in the winter! One time I called and the lady told me to use one of my upgrades and buy an iphone. My husband already spent $350 on this one in December and then they wanted me to go and use another upgrade and spend more money!! Verizon will fail if they keep treating their customers like this. If they don't do my right I will be blogging what happened to me. I will try and Like-New phone they send but if it is JUNK also. That is it. I will go and get an upgrade on my home phone and turn the junk off except for when I go to the doctors. What a waste!!

Rose

notarep

Just so you know, ALL phones have known issues. Some major, some minor.

Rosarally

Yes, they do but this one is the worst ever!! And the sad part is both Motorola and Verizon knows it. And my husband just got rid of his original flip razor last year. He had it for years. No problems... We go to smart phones and look what we get! A big price for JUNK!

Rosarally

There is a big difference between a vehicle and a phone!

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