speaker doesn't work

[mcscootter]

The external speaker on my droid razor maxx isn't working.  I can push on the speaker and it works sometimes.  is this a warranty issue?

[TeijiEpling]

MY Razr Maxx started having the same problem.  I believe that there was a connector issue in the phone.  If I pushed on different areas the speaker sometimes came back on.  I could also hear something that sounded loose if I shook the phone.  The phone was less than one years old so it was replaced with a refurbed one by Verizon under manufacturers warranty.  .

[vzw_customer_support]

Mcscootter, this would certainly be a warranty issue. Let's try a few things first. Are you hearing any audio at all thru your speaker? Is there a crackling sound? Verify there's no debris covering the speaker or inside it. If you have a can of compressed air, try spraying that around the speaker. If still no change and the phone hasn't been damaged or exposed to any liquid, then we can replace through warranty. Let me know if you still need assistance with this issue.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

[Ydril]

This is a problem I have been having with my Droid Maxx as well.  I took it to a Wireless Toys shop for a repair since it's out of warranty, but they said it couldn't be fixed.  Said the problem was not the connection to the speaker, but the speaker itself.  Not sure if I can trust them...but I don't know what else to do.  A repair looks like it will cost more than replacing the phone would...but I've got this phone perfect now with all the apps I want, etc...I would hate to give all that up!  Help!

[Ydril]

Update: Frustration

Stopped by my friendly neighborhood Verizon store yesterday to see what could be done about this. Since my phone is out of warranty (more than a year old), Verizon assumes absolutely no responsibility for getting this fixed.  I do have insurance, but there is a $100 deductible, plus I would lose all my applications, calendars, and company email account.  So I thought the friendly folks at Verizon would allow me to upgrade my phone early (by 6 months).  Nope.  Can't do it. They'd be happy to sell me a replacement at full cost ($600), but that's as far as they would go. Their advice to me? Contact Motorola!

This is really too bad.  I love my Razr Maxx and would like to keep it but maybe it's time to look at other service providers (I've been with Verizon for almost 15 years).  Verizon 4G LTE is the best service I've found, and it galls me to have to consider moving. I don't expect any sort of reply from Verizon to this post, but maybe it will serve as a warning: make sure you understand the warranty coverage and get the best insurance you can for your phone.  I probably will not switch providers since the 4G service is so much better than other providers'...but I won't be happy about it.

[NuDroidUsrr]

Did you really expect them to let you upgrade 6 months early? As it is, they let you do it 4 months early, at 20 months of the 24 month contract you sign. You were asking them to let you get a new subsidized phone only 14 months into the contract.

  Are you on a family plan at all? Are there other lines that are eligible for an upgrade? You could always use one of them if you do, otherwise The insurance plan is the best way to go.

  Your comment about losing applications, calendars, and company email are all wrong, as soon as you activated the replacement phone, you can push all your apps to the phone that you had. You calendars (As long as they are Google Calendars) will be right there as soon as you setup the account. You could have a replacement phone looking just like your existing phone in a couple of hours.

[Ydril]

Droid Usrr...Yeah, I really did expect to be treated like the long-term Verizon customer that I am.  I really did expect the company to stand behind a customer when there is an obvious flaw in the hardware, even when that flaw presents itself after the one-year warranty has expired. Since I use company-specific applications on my phone, I would, indeed, lose all my calendar and email history.  I know this because it happens every time I upgrade...which I have done pretty religiously for almost 15 years,

Update: I took my phone to a reputable repair shop and they showed me what was wrong and why it can't be fixed.  Underneath the speaker, on the motherboard for the phone, there is a very fine connection to the speaker.  That has broken on my phone and cannot be fixed without very specialized tools. So, my phone, for which I paid almost $300 when it came out, can only be replaced if I want this to be fixed. By the time I am eligible for a new phone I will have paid more for this phone that I would have for a laptop or tablet. For now, I have purchased a small speaker than plugs into my headphone jack.  This works okay while at home or at the office.  When away from my desk I turn the phone to vibrate, so at least I know when a call is coming in or I have new email or messages to answer.

[#8]

Unfortunately it is not a fault of Verizon Wireless that your speaker went kaput. The manufacturer gives a one year warranty for its repair or replacement and as you noted there is supplement phone insurance that could replace it .

The 1 year warranty would have gotten you a refurbish phone, with a speaker that works. But who knows what other issues the replacement might have. its a big gamble

The setting up your phone over and over should be easy by now. I do it everytime I buy a new one. I think I can do it blind folded.

You could always get a cheaper phone off the web or even new for almost nothing at big name stores and activate it and set it up but that of course is up to you.

Good Luck

[Turkee]

External speaker on my Droid Maxx 2 quit suddenly after 2 years. After finding this forum, I found that if I removed the back and pressed on the speaker right where the letter "B" is in the word "Battery" on the inner case, the speaker worked. So I took a small snip of a rubber band and taped it to that spot to cause pressure, then snapped the back on, and the phone worked great! It's been working for a month like that. I "fixed" my wife's phone the same way, but it didn't last. I think it's becuase mine is in an Otter box, so extra pressure on the back. Anyway, this is a free extension on buying a new phone that's worth a try...

[stevo1000]

My problem is with the ear piece speaker,I have to use the phone on the external speaker.I have been through three droid 4 phones and now I am getting my third Razr HD replacement.Not happy.I am not doing anything different.Been with Verizon for 15 years and have not had this problem before.Called Motorola,they said send your phone in and we will fix it.I need my phone for my business,so that's not gonna happen.

[B33]

Steve have you tried resetting the phone in any way with any better Results you might a System Cache it might if you haven't done it what the phone Needs). There could be the possibility that an App is causing this issue have you tried running the phone in Safe Mode and use the Ear Piece.. Give those Suggestions a Try..

[stevo1000]

Hi.Tried those things. No difference. Thanks for your response.

--- Original Message ---

[B33]

I use a BlueTooth Headset with my Maxx's i'v used this one particular headset for the Last 5 years it's my Hang in there headset it should have Cashed in a Long time ago but it's hanging on and i'll tell i got it on Clearance a year or so before Verizon took them over and it sounds better than some of these 100 to 150 Dollar headsets..

[NuDroidUsrr]

  You have been through 3 Droid 4 phones, and now getting your 3rd Droid RAZR MAXX, and all of them had the same problem? My opinion, it is something you are doing. I am on my 3rd smartphone, and I have only had to have a replacement only once, and that was when it would not receive an update, the phone worked flawless except for that.

[B33]

D.U. i was kind of wondering if it was setting maybe or an App that might be Causing the issue on the Droid 4 there were a lot of complaints from Customers and the biggest was Headset Speaker. My Cousin has a Droid 4 but i haven't heard nothing from her so when she got hers the issue might have been Fixed as for my Maxx's  So far No issues with the internal speaker the outer speaker has it's little snap a Time or during the Day but i have gotten so Use it.. To me it's like any thing else you Deal with in Life.. 

[tardigrade]

Also having the same speaker issue.  So frustrating that Verizon and Motorola are aware of this and pretend they don't know and/or say there is nothing they can do.

[Fiftycal]

<< Duplicate post.  See  >>

Message was edited by: Verizon Moderator

[Bronx61]

I have had the same trouble. Lucky for me,still under warranty, They sent me a refurbished phone and now,just a few months later this one is doing the same thing. Their sending me yet another one,After doing side by side comparisons the razr maxx has the best options, battery life ect. But 3 strikes and your out...if this next phone does this again, I will be looking at another phone and another provider. If this is a hardware issue why can't they fix the problem once and for all?? Maybe I should look into the iphone, The Maxx would be a great phone if they could just resolve this one glitch!!