Hi friends; any news about the upgrading of droid turbo 1 to marshmallow? thanks
Hi @droidturbohh, that is an awesome phone you have. I can understand the importance for making sure your phone has the latest and greatest software at all times. You can find the latest software updates here http://vz.to/1HHSyxf. Are you having trouble with your device?
AdrienneP_VZW
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Hey Customer Support, Why is verizon apparently the only thing holding back upgrades as motorola seems to be advising that it has all the intentions of releasing ASAP, but has had carrier issues.....
Motorola more likely is saying that the update is pending partner support. Which means they have to get assistance from all parties involved (hardware manufacturers, FCC certification, and carrier testing) Verizon Wireless doesn't touch the code. They alone test and certifies it to verify it won't break the network. If Motorola doesn't done a soak test yet it isn't even ready for the carrier testing.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
That is not an answer Verizon. That was the 5.1 update you posted in October.
Google released Android 6.0 in October.
It should not take 6 months to update the phone.
Other phones have gotten update to Marshmallow.
Verizon is too slow to update
Never more neither Moto nor Verizon...that's all I can say.
Agree, i honestly think Verizon doesnt want to update the droid turbo to android M for the simple reason that to this date there is no cell phone with a oled screen and a battery size of the droid turbo at 5.2 inches.. Upgrading the software to android M would mean that the dos mode combined with the battery of the droid turbo would be outstanding.. I would assume verizon would either A. focus on newer more costly phones for the upgrade or B. upgrade newer costly phones and maybe upgrade lower end moto phones but leaving the droid turbo out of the equation.
Ann154, Motorola has made it perfectly clear that they intend to update the phone to Marshmallow and have done it on older phones than the Turbo. They are not the hold up, Verizon is refusing to test and approve this so eventually people will give up and buy a new model. Motorola Support - Find Answers | Motorola Mobility, Inc.
Same canned responses. They are different devices and require different things. Motorola dropped thousands of employees in the US market. A lot of them are part of the development teams working on updating devices. Motorola dropped support on a lot of their devices like the Moto E unlocked, but they'll gladly update the International unlocked. Just because some "older" devices got an update doesn't mean those same people are working on other devices and those teams do it just as fast. Surely firing people isn't going to make the update come quicker....
Also testified in court by manufacturers carriers make little to no money selling devices. Carriers would rather not sell devices, but consumers expect them to and the reason why they do. So that defeats the argument carriers want people to buy new devices.
Do you really think Verizon has no incentive in getting people to buy new devices, especially one of the more expensive models like Droid Turbo was when it first came out? Every time they get you to buy a new device from them they pretty much know they are going to have you paying for service for another 1 or 2 years. Also, they may not have made money on the subsidized phones of the past, but they are certainly making a profit now that they sell for retail price. Not saying Motorola has no part in this, but Verizon has been consistently slow regardless of brand when it comes to delivering updates.
If they made money off the devices sure... sadly they don't. Even the manufacturers testified to that fact themselves in a court of law. The reason why they sell devices is because consumers expect them to in the USA. If they didn't have that expectations they wouldn't sell them. For example say AT&T sold devices and Verizon didn't. Which is more than likely to happen. More people would subscribe to AT&T because they don't have to look for compatible devices and they are sold right there vs the exact opposite. Guess who would gain more customers. If the mindset was different I bet carriers wouldn't be selling devices.
Actually retail price is set by the manufacturer and that's how much carriers give them. It's already been through the courts. It's the main reason why our ETF goes down as time progresses.
Dear Verizon, yours is lack of respect for customers having the droid1...do you think is this a good politics not to give real information about android M? Tell the truth, dear Sirs; I sent a message on Twitter too, but no reply...
Verizon usually disowns/forgets its exclusive phones once the next generation comes out. The Droid Turbo 1 and the Droid Maxx were dropped from existence when the Turbo 2 and Maxx 2 came along. It's just a common practice they use to promote the next generation. That's why buying any carrier's exclusive phone is not in the interest of future updates.
Dear Customer Support, thanks for replying, but diplomacy doesn't help to satisfy clients questions. What about Marshmallow on the Droid Turbo 1, as questioned? Depending of you, we would have some valid answers about.
My best regards
Agree with Verizon customer and this is a month after the first question. Why the delay on the marshmallow upgrade for droid turbo. So glad you are focused on droid turbo2 release but the 1 group has been expecting news about the 6.0 upgrade for 4 months?
The simple answer is this: VZW doesn't really intend to support the older models of any of its models, as the brutal truth they never will devulge is they want to drive customers to buy new handsets / smartphone devices and dump the old ones. If you notice in recent advertising, they push that you must trade in your old device. This is just my speculative opinion as I am not employed or affiliated with VZW in any capacity. Its just common sense from their historical patterns and unfortunately, other carriers are similar I suspect. We can only strive to change this by trying to use sugar, not vinegar when possible and educate the people who ate in position to make changes that it would be in everyone else best interest to still support within reason these simple request for software updates. Squeezing your customers to try getting them to upgrade instead of supporting their phones they paid for that are still very serviceable and billable isn't good customer care or business sense.
But Motorola communicated, officially, that the droid1 will be upgraded...
And Motorola hasn't completed the update yet. Until then Verizon Wireless won't know the status of the update as Motorola not Verizon Wireless writes the update.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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