Activation

blake555
Newbie

I just bought a prepaid phone from Dollar General and it says it's having trouble activating my phone. It cant connect to Wi-Fi cause its not activated. I don't have the money for a plan so I just want to connect to Wi-Fi and use it for social media and games. If anyone can help, it would be greatly appreciated.

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vzw_customer_support
Community Manager
Community Manager

We know you are unable to call from your device, But we wanted to share the level of assistance you need is only available via our phone support. Please dial 888-294-6804 from any phone to get in contact with Prepaid support.

-Alex

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vzw_customer_support
Community Manager
Community Manager

We know you are unable to call from your device, But we wanted to share the level of assistance you need is only available via our phone support. Please dial 888-294-6804 from any phone to get in contact with Prepaid support.

-Alex

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SynthpopAddict
Champion - Level 3

I don't think there's a way around that activation screen on Motorola phones anymore.  Once the phone has been factory reset, it'll be stuck on that activation screen.  There are some old YouTube videos with workarounds, but don't know if they'll still work on the model of phone you have.

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I'm not a Verizon employee, just another customer trying to help.
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