Help please!

Stealth0209
Newbie

A friend of mine gave me a #Moto G 5G and I just want to use it as a Wi-Fi only phone. I can't get past the activation screen. Can someone please help me?

0 Likes
5 Replies
Stealth0209
Newbie

Where are all the helpful people today?  

 

0 Likes
vzw_customer_support
Customer Service Rep

Hello, Stealth0209. Help is here. What questions or concerns do you have?

-Natasha

0 Likes
SynthpopAddict
Champion - Level 3

This is a very old video, so not sure if it will help:

https://www.youtube.com/watch?v=pJlljX5oV70

Have heard if a phone has been factory reset, you can't bypass the activation screen, but with the Moto G being an older phone, could be different.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes
Stealth0209
Newbie

It's a moto g 5g 2024

 

0 Likes
SynthpopAddict
Champion - Level 3

I don't think there's a way around the activation screen then, sorry.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes