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Motorola edge + 5G UW multiple issues

I have had this phone for about a month, in that time the following has been happening:

1. 3 times the phone stopped charging at 43%. (yes i am using the supplied charger). I have to restart the phone, and then it will continue charging to 100%

2. Multiple times the WIFI has been on, but the phone does not pick up any networks. If i restart the phone, or turn the WIFI off and on, the networks return, and work for a while.

3. WIFI calling is impossible on some WIFI networks. If the call connects, the person on the line can not hear me, if they can hear me, the call will drop within a few minutes, and the phone says WIFI disconnected.

4. Randomly Apps will just stop, and the phone is not responsive, again if i restart the phone things go back to normal.

I have worked in the same office for 25 years, I have had Motorola phones the whole time, and had an edge + prior to this one without issues, did i just get a problematic phone? I purchased it through Verizon, who would carry the warranty, and how do i get this checked out?!?!

Comments

Verizon_Support

That is indeed strange behavior, and even more odd that it seems to resolve itself after a restart, Rcamperi. You're in the right place for help, and we will work through this until we find a more permanent solution than restarting your device so frequently. I'm curious if any of these behaviors persist while the phone is in safe mode. This will disable any unnecessary application that might be causing a conflict with the device software. Here's how to reboot into safe mode: https://www.verizon.com/support/knowledge-base-239783/

-Joseph

SG96

I've had this phone for roughly a year now. Started having problems with it almost immediately after getting it and got a like for like trade. Now I'm having the same issues. I'm not getting notifications from apps. I'm not getting calls when they come through even when I'm holding my phone in my hand I'm not getting them at all. My battery is draining as if I've never charged it. The phone overheats like it could explode any minute and the list goes on. I haven't paid the phone off yet so I can't upgrade it and I don't even want to do another like for like trade because I faced so many issues with Verizon the last time I did the trade that it's just not even worth it but I can't keep facing these issues because I depend so much on my phone for so many things. Honestly I don't know what to do at this point I wish I had never let the associate talk me into getting this phone and I wish I had opted for the more expensive upgrade when I did get this phone it would have been worth the extra bill but the upgrade was a gift for Christmas last year as well as a condolence gift when my mother died I really couldn't afford a larger bill

Verizon_Support

Hello, SG96. My condolences to hear of your mother's passing. I do hope you and your family are doing as good as you can during this time. Having a dependable device is a must and help is here. Please share more info regarding the phone. Is there any damage (physical or liquid) on the device? Any pending software updates?

-Natasha

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