I had 5-6 saved voicemails from my mother (who has subsequently passed away). When I upgraded my phone, those saved voicemails were not transferred. I contacted VZW immediately and was told that it was a "glitch"in their network and the voicemails would be restored. They weren't. I have contacted VZW multiple times, had multiple tickets placed, and each time the representative tells me they can see the voicemails and they can be restored, and they haven't been. I have been a vzw customer for 20+ years and am incredibly disappointed with how this has been addressed. Have others had this problem and how were you able to get it resolved?
I have not upgraded my phone recently, but just noticed saved voicemails from my mom and others are gone. I haven't contacted Verizon yet, but looked here first.
We understand how important it is to have your voicemails. When did you notice that your voicemails are gone?-Dee
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